Jada Woodley-Taylor
Emporia,VA
Summary
. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Virginia as a QMHP..
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Chief Mental Health Tech
Poplar Springs Hospital
Petersburg, Virginia
09.2017 - Current
- Directed and supervised team of 40+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Participated in conferences related to industry trends or organizational developments.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
Mental Health Tech
Poplar Springs Hospital
Petersburg, Va
09.2013 - 09.2024
- Interacted with clinical staff and external resources such as school or community personnel
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Organized treatment projects that focused on problem solving skills and creative thinking.
Mental Health Counselor
District 19
Emporia, Va
03.2008 - 09.2013
- Documented all patient information including service plans, treatment reports and progress notes
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Established rapport with clients by providing emotional support, compassion, and encouragement.
- Conducted weekly meetings with clients to discuss goals and objectives of treatment plans.
- Facilitated therapeutic activities designed to improve social skills, communication abilities, problem solving skills, anger management techniques.
- Educated families on the importance of their involvement in the recovery process of their loved ones.
- Managed crisis situations calmly while ensuring safety of all parties involved.
- Developed relationships with community agencies and resources to provide additional support for clients' needs.
- Participated in workshops and seminars related to mental health counseling practices and ethical standards.
- Maintained confidentiality regarding all client information in accordance with HIPAA regulations.
- Adhered to professional codes of conduct while promoting positive work ethics amongst peers.
- Coordinated recreational activities designed to promote physical activity among residents.
- Utilized creative approaches when working with challenging behaviors exhibited by some residents.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
Safety and Security Tech
Central State Hospital
Petersburg, Virginia
06.2003 - 09.2008
- Greeted patient and explained transport plan and destination.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
- Employed isolation techniques and complied with universal precautions.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Correctional Officer
Lawrenceville Correctional Center
Lawrenceville, Virginia
01.1998 - 04.2003
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Production
Perdue Farms
Emporia, Va
09.1992 - 02.1998
- Maintained and enforced a safe and clean working environment at all times
- Adjusted work procedures to meet production schedules
- Diligently maintained safety and quality standards
- Maintained strong and clear communication and rapport with plant personnel
- Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Education
Associate of Applied Science - Humanities
Southside Community College
01.2000
Some College (No Degree) - QMHP
Virginia Board of Counseling
VirginiaSkills
- Flexible and Adaptable
- Organizational Skills
- Project Planning
- Self-Directed
- Interpersonal Communication
- Training & Development
- First Aid/CPR
- Attention to Detail
- Leadership
- Public Speaking
- Team Management
- Team building
- Problem-Solving
Accomplishments
- Earned the "Employee of the Month" award
- Commended for having a perfect attendance record while working as a mental health tech.
- Promoted to Team Leader after 18 months of employment.
Certification
- Certified BLS/CPR instructor
- Certified Handle with Care Instructor
- Verbal Deescalation Instructor
Timeline
Chief Mental Health Tech
Poplar Springs Hospital
09.2017 - Current
Mental Health Tech
Poplar Springs Hospital
09.2013 - 09.2024
Mental Health Counselor
District 19
03.2008 - 09.2013
Safety and Security Tech
Central State Hospital
06.2003 - 09.2008
Correctional Officer
Lawrenceville Correctional Center
01.1998 - 04.2003
Production
Perdue Farms
09.1992 - 02.1998
Associate of Applied Science - Humanities
Southside Community College
Some College (No Degree) - QMHP
Virginia Board of Counseling
- Certified BLS/CPR instructor
- Certified Handle with Care Instructor
- Verbal Deescalation Instructor
Similar Profiles
Dekarius WoodsonDekarius Woodson
Case Manager at Poplar Springs HospitalCase Manager at Poplar Springs Hospital
Latoya PowellLatoya Powell
Mental Health Technician at Poplar Springs HospitalMental Health Technician at Poplar Springs Hospital
Danielle FisherDanielle Fisher
Intake/Crisis Intervention Counselor at Poplar Springs HospitalIntake/Crisis Intervention Counselor at Poplar Springs Hospital