Jada Woodley-Taylor
Emporia,VA
Summary
. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Virginia as a QMHP..
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Chief Mental Health Tech
Poplar Springs Hospital
Petersburg , Virginia
2017.09 - Current
- Directed and supervised team of 40+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Participated in conferences related to industry trends or organizational developments.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
Mental Health Tech
Poplar Springs Hospital
Petersburg , Va
2013.09 - 2024.09
- Interacted with clinical staff and external resources such as school or community personnel
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Organized treatment projects that focused on problem solving skills and creative thinking.
Mental Health Counselor
District 19
Emporia , Va
2008.03 - 2013.09
- Documented all patient information including service plans, treatment reports and progress notes
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Established rapport with clients by providing emotional support, compassion, and encouragement.
- Conducted weekly meetings with clients to discuss goals and objectives of treatment plans.
- Facilitated therapeutic activities designed to improve social skills, communication abilities, problem solving skills, anger management techniques.
- Educated families on the importance of their involvement in the recovery process of their loved ones.
- Managed crisis situations calmly while ensuring safety of all parties involved.
- Developed relationships with community agencies and resources to provide additional support for clients' needs.
- Participated in workshops and seminars related to mental health counseling practices and ethical standards.
- Maintained confidentiality regarding all client information in accordance with HIPAA regulations.
- Adhered to professional codes of conduct while promoting positive work ethics amongst peers.
- Coordinated recreational activities designed to promote physical activity among residents.
- Utilized creative approaches when working with challenging behaviors exhibited by some residents.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
Safety and Security Tech
Central State Hospital
Petersburg , Virginia
2003.06 - 2008.09
- Greeted patient and explained transport plan and destination.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
- Employed isolation techniques and complied with universal precautions.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
Correctional Officer
Lawrenceville Correctional Center
Lawrenceville , Virginia
1998.01 - 2003.04
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Production
Perdue Farms
Emporia , Va
1992.09 - 1998.02
- Maintained and enforced a safe and clean working environment at all times
- Adjusted work procedures to meet production schedules
- Diligently maintained safety and quality standards
- Maintained strong and clear communication and rapport with plant personnel
- Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Education
Associate of Applied Science - Humanities
Southside Community College
01.2000
Some College (No Degree) - QMHP
Virginia Board of Counseling
VirginiaSkills
- Flexible and Adaptable
- Organizational Skills
- Project Planning
- Self-Directed
- Interpersonal Communication
- Training & Development
- First Aid/CPR
- Attention to Detail
- Leadership
- Public Speaking
- Team Management
- Team building
- Problem-Solving
Accomplishments
- Earned the "Employee of the Month" award
- Commended for having a perfect attendance record while working as a mental health tech.
- Promoted to Team Leader after 18 months of employment.
Certification
- Certified BLS/CPR instructor
- Certified Handle with Care Instructor
- Verbal Deescalation Instructor
Timeline
Chief Mental Health Tech
Poplar Springs Hospital
2017.09 - Current
Mental Health Tech
Poplar Springs Hospital
2013.09 - 2024.09
Mental Health Counselor
District 19
2008.03 - 2013.09
Safety and Security Tech
Central State Hospital
2003.06 - 2008.09
Correctional Officer
Lawrenceville Correctional Center
1998.01 - 2003.04
Production
Perdue Farms
1992.09 - 1998.02
Associate of Applied Science - Humanities
Southside Community College
Some College (No Degree) - QMHP
Virginia Board of Counseling
- Certified BLS/CPR instructor
- Certified Handle with Care Instructor
- Verbal Deescalation Instructor
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