Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jada Wyatt

Alturas

Summary

Experienced professional with a proven track record in delivering exceptional customer service and providing comprehensive administrative support. Emphasis on collaboration and adaptability enables effective contribution to team dynamics and smooth operations. Proficient in managing multi-line phone systems, scheduling, and creating a welcoming environment. Reliability, organization, and poised demeanor enhance front desk efficiency and maximize client satisfaction.

Overview

12
12
years of professional experience

Work History

Kennel Technician/Front Desk Receptionist

Modoc Veterinary Center
08.2023 - Current
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.

Private Dog Trainer

PRIVATE DOG TRAINER
08.2016 - 12.2024
  • Increased client satisfaction by developing personalized training programs for dogs based on individual needs and goals.
  • Assisted clients with setting realistic expectations for their dogs'' progress, fostering a supportive training environment.
  • Managed scheduling efficiently to accommodate multiple clients without compromising the quality of service provided.
  • Enhanced dog behavior through positive reinforcement techniques, resulting in more obedient and well-mannered pets.
  • Provided one-on-one coaching to clients, improving their understanding of canine psychology and strengthening the human-dog bond.

New Employee Trainer

HERE, DOGGY! DAYCARE
10.2017 - 05.2020
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Enhanced company productivity by identifying knowledge gaps and providing targeted training sessions.
  • Supported and coached employees as part of successful training initiatives.

Assistant Manager

PLANET POOCH
07.2013 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Certificate Of Dog Training - Dog Training

Animal Behavioral College
San Diego, CA
07-2016

Film School

Columbia College Hollywood
Los Angeles, CA

High School Diploma -

Pinole Valley High School
Pinole, California
06.2013

Skills

  • Canine Behavior Expertise
  • Customer Support Expertise
  • Appointment Coordination
  • Understanding Dog Body Language
  • Staff Management
  • Sales Expertise
  • Employee Development
  • Fundraising Strategy Development
  • Detail-Oriented Data Input
  • Effective Time Management
  • Team Leadership
  • Excel
  • Word
  • Presentation Design
  • Content Publishing
  • Canine Behavior Training

Languages

American Sign Language
Limited Working

Timeline

Kennel Technician/Front Desk Receptionist

Modoc Veterinary Center
08.2023 - Current

New Employee Trainer

HERE, DOGGY! DAYCARE
10.2017 - 05.2020

Private Dog Trainer

PRIVATE DOG TRAINER
08.2016 - 12.2024

Assistant Manager

PLANET POOCH
07.2013 - 08.2017

Certificate Of Dog Training - Dog Training

Animal Behavioral College

Film School

Columbia College Hollywood

High School Diploma -

Pinole Valley High School

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Jada Wyatt