A highly motivated and results-driven individual with a strong ability to solve complex problems, a passion for continuous learning, and exceptional communication skills. Excels in collaborative team environments, bringing enthusiasm to every project. Committed to supporting organizational objectives and fostering positive outcomes with a high level of dedication and tenacity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Firefighter/Certified Emergency Medical Technician
Howard County Department of Fire & Rescue
02.2018 - Current
Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Delivered compassionate care to patients in emergency settings, establishing trust and rapport with patients and their families.
Participated in ongoing training programs to maintain certification requirements, staying current with the latest advances in emergency medicine.
Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Delivered emotional support to patients and families.
Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Participated in post-incident analyses to identify areas for improvement with in departmental policies and procedures.
Maintained and compiled detailed and precise reports of patient care records and incident responses, ensuring strict compliance with HIPPA laws and confidentiality standards.
Mental Health Worker
Sheppard and Enoch Pratt Hospital
03.2017 - 01.2018
Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
Worked with adolescent females and males, as well as young adults with eating disorders and autism.
Built rapports with patients by actively listening and demonstrating empathy during each sessions, cultivating trust and encouraging open communication.
Promoted a positive therapeutic environment while maintaining boundaries within the treatment settings.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
Completed one-on-one counseling with broad range of patients suffering from various mental health issues.
Stayed up to date with the latest research and developments in the mental health field to continuously enhance knowledge and understanding
Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Meticulously recorded all client progress details in confidential files, ensuring accuracy and privacy at all times.
Consistently adhered to ethical and legal confidentiality standards, ensuring the protection of clients privacy at all times.
Tax Preparer Assistant/ Receptionist
Jackson Hewitt Tax Service
02.2015 - 04.2017
Consistently improved client experience by handling a large number of incoming calls with attention to detail, providing timely responses, and maintaining a courteous and professional demeanor.
Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Increased office productivity through expert management of filing systems, records, and correspondence.
Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
Collaborated with fellow team members to address and resolve any discrepancies in client tax documents.
Met strict deadlines by efficiently managing time and prioritizing tasks during peak tax season periods.
Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
Ensured the highest level of confidentiality and security when handling sensitive client financial data, adhering to legal and ethical standards to protect privacy.
Proficiency in computer software programs to achieve optimal data entry results.
Education
Professional Firefighter / Emergency Medical Tech. - Professional Firefighter / Emergency Medical Tech.
HCDFRS Fire Academy
Marriottsville, MD
08-2019
High School Diploma -
Our Lady of Mount Carmel
Essex, MD
05-2015
Skills
Experienced in generating reports that involve confidential or classified data, maintaining confidentiality and compliance with privacy regulations
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Access
Mental Health Counseling
Peer Support Team
Individual and Group Critical Incident Stress Management (CISM)
Critical Incident Stress Debriefing (CISD)
Literature Review
Very Detailed Oriented
Strong Organizational skills
Verbal/ Written Communications
Time Management
Critical Thinking
Professional Firefighter / Emergency Medical Technician
CDL Class A
Certification
Emergency Medical Technician
Firefighter 1
Firefighter 2
Firefighter Survival and Rescue
Emergency Vehicle Operator
Ice Rescue Operations
Hazardous Material Operations
Hazardous Material Technician
Rescue Technician
Trench Rescue Awareness
Structural Collapse Rescue Awareness
Confined Space Rescue Technician
Swiftwater Rescue Awareness
Swiftwater Rescue Technician
Vehicle and Machinery Extrication Technician
Search and Rescue Management
Adult and Pediatric CPR
Peer Support Team
Critical Incident Stress Management (CISM)
Critical Incident Stress Debriefing (CISD)
Bloodborne Pathogens
Class A CDL
Timeline
Firefighter/Certified Emergency Medical Technician
Howard County Department of Fire & Rescue
02.2018 - Current
Mental Health Worker
Sheppard and Enoch Pratt Hospital
03.2017 - 01.2018
Tax Preparer Assistant/ Receptionist
Jackson Hewitt Tax Service
02.2015 - 04.2017
Emergency Medical Technician
Firefighter 1
Firefighter 2
Firefighter Survival and Rescue
Emergency Vehicle Operator
Ice Rescue Operations
Hazardous Material Operations
Hazardous Material Technician
Rescue Technician
Trench Rescue Awareness
Structural Collapse Rescue Awareness
Confined Space Rescue Technician
Swiftwater Rescue Awareness
Swiftwater Rescue Technician
Vehicle and Machinery Extrication Technician
Search and Rescue Management
Adult and Pediatric CPR
Peer Support Team
Critical Incident Stress Management (CISM)
Critical Incident Stress Debriefing (CISD)
Bloodborne Pathogens
Class A CDL
Professional Firefighter / Emergency Medical Tech. - Professional Firefighter / Emergency Medical Tech.
HCDFRS Fire Academy
High School Diploma -
Our Lady of Mount Carmel
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