Jada Young
Summary
I excel in medical office management and continuous improvement, adeptly handling verification and eligibility tasks. My expertise in electronic health records and a commitment to service excellence have significantly enhanced patient care and operational efficiency.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
UCHealth Medical Group
02.2020 - 11.2023
- Ensures compliance with managed care, commercial insurance, and public insurance requirements
- Provides efficient patient flow and service excellence
- Verifies eligibility and benefits; obtains authorizations for treatment or precertification of high cost drugs
- Tracks referrals to ensure compliance with guidelines
- Responds to third party payors, employers, internal staff, and physician questions
- Provides training on plan requirements
- Obtains Advance Beneficiary Notice (ABN) or Notice of Exclusions from Medicare
- Ensures confidentiality of patient and institutional information
- Provides routine information to customers and relays information appropriately
- Monitors patient needs and responds to inquiries
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintains and tracks referral records
- Reviews specialty care referrals for appropriateness, covered benefit, and administrative and completeness
Registrar
HCA Parallon
01.2018 - 12.2020
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered phone calls and messages for physician and medical facility, scheduling appointments, and handling patient inquiries.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Used Meditech electronic health records (EHR) Software for patient records and payments.
Certified Nursing Assistant
Adams Place Assisted Living
02.2017 - 12.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
No Degree - Medical Billing & Coding
Penn Foster College
Scottsdale, AZ06-2026
Skills
- Verification and eligibility
- Admissions and registrations
- Continuous improvement
- Electronic health records
- Computer skills
- ICD-10-CM coding
- ICD-10-PCS coding
- Medical office management
Timeline
Clerical Assistant
UCHealth Medical Group
02.2020 - 11.2023
Registrar
HCA Parallon
01.2018 - 12.2020
Certified Nursing Assistant
Adams Place Assisted Living
02.2017 - 12.2018
No Degree - Medical Billing & Coding
Penn Foster College
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