Jadaeh Collins

I worked with FEMA to use their National Flood Insurance Program system to provide flood insurance agents with customer service regarding flood insurance policies and organizing agency information. This includes Broker of Record changes, Book of Business transfers, and appointing agencies with NFIP Direct through a phone system and email.

• Promptly responded to inquiries and requests from prospective customers.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Became familiar with products to answer questions and make suggestions.
• Stocked shelves to organize aisles in assigned department.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.