Jadaihya Edmond
Spring,USA
Summary
Achieved high customer satisfaction ratings through over 5 years of experience in service and content strategy. Enhanced problem-solving processes and analytical approaches while maintaining meticulous attention to detail. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
FedEx
09.2023 - Current
- Unload incoming trucks, unpack deliveries, and load outgoing orders onto shipping containers while ensuring all items match delivery manifests
- Organize and store stock in designated areas, conduct routine physical inventory counts, and report any damaged or missing goods to supervisors
Warehouse Worker
Amazon Warehouse
07.2023 - 09.2025
- Safely operate warehouse equipment—such as pallet jacks, forklifts, and hand trucks—after receiving proper training or certification
- Accurately pick, pack, and label customer and business orders to ensure on-time delivery
Tax Preparer
Turbo Tax
02.2021 - 06.2023
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Identified opportunities for process improvement based on common customer inquiries or pain points
Customer Service Representative
BroadPath Healthcare Solutions
02.2022 - 04.2023
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Managed customer accounts
Sales Consultant
Elite Eventplaning
08.2020 - 06.2022
- Consult with clients about goals and planning.
- Make sure the client understands the goals and objectives of the project. Complete project planning and write down goals for project.
Pre Enrollment Specialist
WTW-Houston
09.2021 - 01.2022
- PES a resource for our participants who are preparing to enroll, including verifying/updating profile information, helping participants navigate our website, and explaining the basics of Medicare coverage.
Call Center Representative/Customer Service
Sitel-Houston
03.2021 - 09.2021
- Assist customers with any problem/ problems
- Answer their question and assist them with their needs until completion.
Key Holder
Joanns Fabric Store
08.2019 - 11.2020
- Opening and closing the store
- Assisting with customer service
- Ensuring that the store is clean
- Organized and managing the alarm system
Server
Movie Tavern
10.2019 - 03.2020
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments.
Education
High School Diploma - Accounting
Houston Community College
Houston, TX06.2026
High school diploma - undefined
Cypress Creek High School
Cypress, TX05.2019
Skills
- Communication skills
- Technology sales
- Microsoft Windows
- Warm calling
- Sales
- Payroll
- Inside sales
- Merchandising
- Accounting
- Outside sales
- IT
- Outbound calling
- Telemarketing
- Customer service
- Medical Billing
- Stocking
- B2B sales
- Residential Cleaning
- Salesforce
- Retail Sales
- Outbound sales
- Customer Service
- QuickBooks
- Organizational Skills
- Microsoft Excel
- Marketing
- Business development
- Live chat
- Negotiation
- Analysis skills
- IOS
- Computer skills
- Financial sales
- Tax experience
- Typing
- Customer support
- Cold calling
Certification
- CDL A
- Driver's License
- SIDS Certification
- First Aid Certification
- Non-CDL Class C
- Medical Coding Certification
Timeline
Warehouse Worker
FedEx
09.2023 - Current
Warehouse Worker
Amazon Warehouse
07.2023 - 09.2025
Customer Service Representative
BroadPath Healthcare Solutions
02.2022 - 04.2023
Pre Enrollment Specialist
WTW-Houston
09.2021 - 01.2022
Call Center Representative/Customer Service
Sitel-Houston
03.2021 - 09.2021
Tax Preparer
Turbo Tax
02.2021 - 06.2023
Sales Consultant
Elite Eventplaning
08.2020 - 06.2022
Server
Movie Tavern
10.2019 - 03.2020
Key Holder
Joanns Fabric Store
08.2019 - 11.2020
High school diploma - undefined
Cypress Creek High School
High School Diploma - Accounting
Houston Community College