Jadaisha Lacure
Knightdale,NC
Summary
Customer Service Executive with proven expertise in problem-solving and client relationship management. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork. Seeking a role that values dedication and integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Panera Bread
Knightdale, NC
10.2023 - Current
- Provided exceptional customer service to enhance client satisfaction.
- Executed cashier duties efficiently, ensuring accurate transactions.
- Prepared food items consistently throughout the day to meet demand.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Thrived in fast-paced environments while managing pressure effectively.
Lead Kennel Technician
Suite Paws Pet Resort and Spa
Raleigh, NC
04.2023 - 07.2024
- Responded swiftly to emergencies involving injured or ill animals.
- Maintained clean, sanitized living areas for boarded animals.
- Promoted animal health through regular feeding and hydration schedules.
- Monitored safety of all animals to prevent injuries from incidents or hazards.
- Administered basic treatments and coordinated with veterinarians for complex cases.
- Supervised staff to ensure adherence to animal care standards and protocols.
- Trained new employees on effective handling techniques and provided ongoing support.
- Recorded detailed logs of animal health, diet plans, and medication administered.
Waitress
Acts Retirement-Life Communities
Cary, NC
01.2019 - 06.2021
- Executed food preparation for to-go orders efficiently and accurately.
- Delivered exceptional food service for takeout, ensuring high customer satisfaction.
- Maintained cleanliness and organization of food preparation areas at all times.
- Monitored inventory levels to facilitate timely ordering of supplies.
- Resolved issues effectively through active listening and problem-solving techniques.
- Collaborated with team members to improve customer service processes.
- Trained new employees on company policies and customer service standards.
- Managed high call volumes while maintaining quality service levels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Crew Trainer
McDonald's
Garner, NC
06.2018 - 07.2020
- Supervised overnight crew, ensuring efficient operations and fast-paced service delivery.
- Trained new crew members on safety protocols and operational procedures.
- Oversaw daily shift activities to ensure efficient service and teamwork.
- Conducted performance evaluations to provide constructive feedback to team members.
- Trained new crew members on customer service protocols and operational procedures.
- Provided exceptional customer service as a cashier, handling transactions accurately.
- Executed closing procedures during overnight shifts to maintain store standards.
- Operated kitchen equipment to prepare food items in compliance with safety guidelines.
- Collaborated with team members to enhance workflow and customer satisfaction.
- Facilitated smooth communication between crew members during high-volume periods.
Education
High school diploma -
Athens Drive High School
NC01.2020
Skills
- Culinary and restaurant experience
- Micros POS and cash handling
- Time management and organization
- Sales and upselling techniques
- Food safety and sanitation practices
- Customer service and food service
- Food preparation and handling skills
- Leadership in kitchen operations
- Animal care and handling expertise
- Veterinary assistance and restraint techniques
- Inventory management
- Staff training
- Team collaboration
Certification
CPR, 05/01/16, 01/01/23
Timeline
Associate
Panera Bread
10.2023 - Current
Lead Kennel Technician
Suite Paws Pet Resort and Spa
04.2023 - 07.2024
Waitress
Acts Retirement-Life Communities
01.2019 - 06.2021
Crew Trainer
McDonald's
06.2018 - 07.2020
High school diploma -
Athens Drive High School
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