JADA LEE
Richmond,Va
Summary
Experienced working with teams to produce impactful, leading-edge websites that engage customers and deliver business results. Well-versed in design standards and user preferences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA
Care Advantage
05.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
Office & Admin Spec III
Department Of Motor Vehicles
10.2023 - 02.2024
- Respond to customers inquiries
- Assist with DMV products, services, and website navigation
- Explain policies and answer any customer related questions or concerns
- Put in work orders regarding customer inquiries
- Reset customer passwords for website and also completed transactions when necessary
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Updated operational records or licensing information using computer terminals.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Implemented security measures to protect sensitive data and maintained compliance with industry regulations.
- Enhanced system performance by implementing and maintaining remote infrastructure management tools.
- Troubleshot complex technical issues, providing effective resolutions for clients in a timely manner.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Maintained high levels of customer satisfaction, consistently exceeding departmental goals.
Customer Service Advisor
Ibex Global
08.2022 - 10.2023
- Carefully listen to and understand customer issues
- Utilize available resources to identify appropriate solutions for customers
- Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
- Ensure customer satisfaction through effective call resolution
- Identify and escalate emerging product or customer dissatisfaction issues
- Accountable for sales, call quality, attendance, and adherence to work schedule results
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.
- Implemented security measures to protect sensitive data and maintained compliance with industry regulations.
- Troubleshot complex technical issues, providing effective resolutions for clients in a timely manner.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
Apparel Associate
Walmart
01.2021 - 04.2021
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Selected, recommended and located merchandise based on customer needs and desires.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.
- Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
Food Delivery Driver / Temporary Assistant Manager
Chanello's Pizza
02.2019 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Recreation Instructor
Henrico Recreation & Parks
06.2017 - 08.2019
- Developed a strong understanding of various education and teaching styles in order to effectively design programming that met diverse needs while maintaining safety protocols consistently across sessions.
- Collaborated with other instructors to share best practices and adapt teaching methods for continual programs.
- Maintained accurate records of participant progress, attendance, and incidents to ensure consistent communication with stakeholders.
Host / Server Shift Leader
Waffle House
04.2016 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
Computer Science
Old Dominion University
Norfolk, VACertificate - Advanced Web Development And Programming
Advanced Career Education Center At Hermitage
Henrico, VA06.2017
Advanced High School Diploma -
Varina High School
Henrico, VA06.2017
Certificate - Web Development And Programming
Advanced Career Education Center At Hermitage
Henrico, VA06.2016
Skills
- Remote Desktop Support
- Web development experience
- Web Development Fundamentals
- Mobile Web Development
- Web development knowledge
- C Programming Knowledge
- Programming Abilities
- Programming coding
- Programming in Java
- Continuous learning mindset
- Team collaboration abilities
- Robotic Process Automation
- Web development technologies
- Fine motor skills development
- Technical Training Development
- Consumer product development
- Style development
- Adaptive skill development
- Remote support tools
- Network Troubleshooting
- Adobe Illustrator
- Reading spreadsheets
- Project management experience
- Mathematical formulas proficiency
- Data Entry
- Customer Service
- Problem-solving abilities
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Microsoft Office Suite
- Data Collection
- Building rapport
- De-Escalation Techniques
- Customer Education
- Multi-line phone talent
- Coordination
- Research
- Robotic Programming
- Backend Programming
- Front-End Development
- HTML
- Javascript
- CSS
- Web development projects
- Code debugging
- Website Updating
- Mobile App Development
- Application design
- Software testing
- Front-End Skills: HTML, CSS
- Decision-Making
- Teamwork and Collaboration
- Creativity and Innovation
- Graphic and User Interface Design
- Website Maintenance
- Responsive Web Design
- Strong Communication Skills
- Understanding of learning styles
- Technology Integration
- Innovative lesson planning
- Continuing education
- Detailed instruction
- Schedule Management
- Relationship Building
- Positive Learning Environment
- Positive Reinforcement
- Safety Protocols
- Diversity and Inclusion
- Documentation And Reporting
- Program Design
- Report Formatting Expertise
Certification
- Certified EKG Tech, NHA
- PCA
Affiliations
- Lions Club
- Future Business Leaders of America
Accomplishments
- Future Business leaders of America National Conference participant in Atlanta, GA 2016
- 2016- 2017 VA Capital Region President of the Future Business Leaders of America
- 2016- 2017 VA State Vice President of the Future Business Leaders of America
- Legacy of Leadership in Reston, VA 2017
- Future Building Leaders of America-Business Achievement Award 2017
- Future Business Leaders of America- Community Service Award 2017
- Interviewed and wrote articles for the Region Spotlight Newsletter of the Future Business Leaders of America 2016
- VA FBLA Task Force and Executive Meeting
- FBLA Capital Region Fall Conference
- FBLA Capital Regional competitive winner in web design category 2016
- FBLA Capital Regional competitive winner in category visual video production 2017
Timeline
PCA
Care Advantage
05.2024 - 07.2024
Office & Admin Spec III
Department Of Motor Vehicles
10.2023 - 02.2024
Customer Service Advisor
Ibex Global
08.2022 - 10.2023
Apparel Associate
Walmart
01.2021 - 04.2021
Food Delivery Driver / Temporary Assistant Manager
Chanello's Pizza
02.2019 - 10.2020
Recreation Instructor
Henrico Recreation & Parks
06.2017 - 08.2019
Host / Server Shift Leader
Waffle House
04.2016 - 03.2019
- Certified EKG Tech, NHA
- PCA
Computer Science
Old Dominion University
Certificate - Advanced Web Development And Programming
Advanced Career Education Center At Hermitage
Advanced High School Diploma -
Varina High School
Certificate - Web Development And Programming
Advanced Career Education Center At Hermitage
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