Jadalee Martinez
Lexington,NC
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Home Health CNA
Emerest Home Care
Waterbury, CT
05.2022 - 12.2023
- Ensured timely medication administration for improved patient health outcomes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Caregiver
Thesummitatplantsville
Waterbury, CT
01.2023 - 10.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
Home Health CNA
Apple Rehab
Waterbury, CT
08.2021 - 10.2022
- Ensured timely medication administration for improved patient health outcomes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated communication between patients, families, and healthcare providers to ensure all parties were informed of care plans and progress updates.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Delivered high-quality care to Type patients in hospital facility.
- Educated patients and family members on best home care practices for healing and recovery.
- Supported needs of Number+ residents under long-term care.
Sales Associate
Footlocker Sales Associate
Waterbury, CT
01.2022 - 04.2022
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
John F Kennedy High School
Waterbury, CT06.2022
Skills
- Medication Administration
- Direct Patient Care
- Family Communication
- Transfer Techniques
- Consultative Sales
- Office equipment proficiency
- Sales Transactions
- Administrative Support
- Customer Service
- Sales closing
- Computer Skills
- Inbound Call Management
- Retail store support
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Thesummitatplantsville
01.2023 - 10.2023
Home Health CNA
Emerest Home Care
05.2022 - 12.2023
Sales Associate
Footlocker Sales Associate
01.2022 - 04.2022
Home Health CNA
Apple Rehab
08.2021 - 10.2022
John F Kennedy High School