Jadaly Cedeno
Buffalo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Security Guard Supervisor
Elite Protection Services
11.2023 - Current
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
Customer Service Representative/Dispatcher
AAA
02.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Beauty & Class Salon
06.2016 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
Education
High School Diploma -
Global Concepts Charter Highschool
Lackawanna, NY06-2017
Skills
- Data entry
- Recordkeeping strengths
- Coordination
- Appointment scheduling
- Call management
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Product knowledge
- Documentation
- Critical thinking
- Customer service
- Staff scheduling
- De-escalation techniques
Languages
Spanish
Limited Working
Timeline
Security Guard Supervisor
Elite Protection Services
11.2023 - Current
Customer Service Representative/Dispatcher
AAA
02.2019 - 03.2020
Receptionist
Beauty & Class Salon
06.2016 - 02.2019
High School Diploma -
Global Concepts Charter Highschool