Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadalynn Dockery

Concord,NC

Summary

Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Leaving huge smiles on customers faces by the end of my service.

Overview

2
2
years of professional experience

Work History

Front End Associate

Walmart
07.2022 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products

I worked at 3 different locations at Walmart due to moving, Concord is my current location.

Cashier

Target
08.2021 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Crew Member

McDonald's
06.2021 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Education

High School Diploma -

James Hillhouse High School
New Haven, CT
06.2023

Skills

  • Team Contribution
  • Personalized Support
  • PCI (Payment Card Industry)
  • Customer Inquiries
  • Team Oriented
  • Credit and Cash Transactions
  • Customer Service
  • Product Promotion
  • Verbal and Written Communication

Timeline

Front End Associate

Walmart
07.2022 - Current

Cashier

Target
08.2021 - 10.2021

Crew Member

McDonald's
06.2021 - 08.2021

High School Diploma -

James Hillhouse High School
Jadalynn Dockery