Jada N Lewis
Queens,NY
Summary
Recently graduated student who is well-organized, proficient and driven. Warm and outgoing personality great for customer service. Has a passion for working in environments that offer medical, mental health, or personal services. Possesses medical experience from working at one of the top hospitals in the state of New York, Albany Medical Center. In addition to having many years of experience in providing excellent customer service, she is always willing to expand within a stream of networks. Offers excellent administrative and clerical support and guarantees great experiences through assistance. Holds strong work ethic and interpersonal skills built from previous experiences. Seeking opportunity to contribute to a dynamic team who prioritizes growth and providing great service as well.
Overview
7
7
years of professional experience
Work History
Administrative Support Associate
Albany Medical Center Hospital
Albany, NY
08.2023 - 05.2024
- General Trauma and Surgery Unit holding more than 30 plus patients
- Assembled/maintained patient records, filing data, and obtained reports and data necessary for department operations.
- Answered and routed telephone calls and took messages.
- Created and documented Nurse and PCA room assignments between shifts.
- Records/relayed messages between doctors and nurses efficiently.
- Greeted visitors in a professional manner while providing assistance as needed.
- Booked rooms for incoming patients and processed all discharges.
- Maintained document reports.
- Scanned medical documents into the system as prompted.
- Ordered materials, supplies, forms and services for the entire floor as well as patient rooms.
Beauty Advisor
Ulta
Albany, NY
04.2022 - 02.2023
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted customers in feeling relaxed and comfortable with the process.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Handled credit applications from customers, consulted with credit manager for approvals and account setup and processed credit card payments.
Beauty Advisor
Sephora
Albany, NY
10.2021 - 01.2022
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended styles and treatments based on clients' needs and appearances.
Print & Marketing Associate
Staples
Brooklyn, NY
02.2018 - 07.2021
- Examine job orders to determine quantity, stock specifications, colors and special printing instructions
- Produce high quality finished printed material in timely and efficient manner
- Multi-tasked to keep all assigned projects running effectively and efficiently
- Set up and operated printing press machines.
- Interact with customers daily
- Assist customers using self serve and computer services when
needed - Organize and sanitize sections assigned to when closing
Supervisor
Rite Aid
Brooklyn, NY
06.2020 - 01.2021
- Directed and supervised team of 10 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Office Receptionist
Summer Youth Employment Program
Brooklyn, NY
06.2018 - 11.2018
- Answered and directed incoming calls using multi-line telephone system.
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized all shelves throughout library so public could know where to find items
- Managed time sheets for 10 employees
- Interacted with children daily
- Greeted incoming customers and verified paperwork to manage smooth intake processes.
Caregiver
Summer Employment
Brooklyn, NY
07.2017 - 09.2017
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Supported clients with mental support and physical activities to accomplish quality of life while sustaining needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
Education
Bachelor of Arts - Sociology
SUNY At Albany
Albany, NY05-2024
High School Diploma -
Achievement First Brooklyn High School
Brooklyn NY06.2019
Skills
- Data Entry
- MS Office software
- Report Preparation
- Trained and Procient in Epic
- Document Management
- Clerical Support
- Administrative Support
- Front Desk Operations
- Telephone Etiquette
- Inpatient Care
- HIPAA Compliance
- Medical Terminology
- File Organization
- Tech-Savvy
- Maintaining records
- Document Scanning
- Excel
- Inventory Oversight
- Products Knowledge
- Upselling and Cross-Selling
- Friendly and Outgoing
- Customer Engagement
- Payment Processing
- Customer Service
- Brand Promotion
- Print production
- Print job color and quality report
ing - Shipping and packaging
- Refunds and exchanges
- Credit card processing
- Cash register operation
- Organizing
- Advocacy
Timeline
Administrative Support Associate
Albany Medical Center Hospital
08.2023 - 05.2024
Beauty Advisor
Ulta
04.2022 - 02.2023
Beauty Advisor
Sephora
10.2021 - 01.2022
Supervisor
Rite Aid
06.2020 - 01.2021
Office Receptionist
Summer Youth Employment Program
06.2018 - 11.2018
Print & Marketing Associate
Staples
02.2018 - 07.2021
Caregiver
Summer Employment
07.2017 - 09.2017
Bachelor of Arts - Sociology
SUNY At Albany
High School Diploma -
Achievement First Brooklyn High School