Jada Nicole Padilla
Manhattan
Summary
With experience in administrative tasks, office management, and customer service, I possess a strong skill set to handle multiple tasks efficiently. Demonstrating a consistent ability to improve operational efficiency and prioritize workload, I excel in maintaining a strong focus on customer service. Committed to meeting company needs through organized practices, I am skilled in working under pressure and adapting to new situations to enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
After School Youth Leader
Real Kids Dream
08.2012 - Current
- Organized group activities and outings for youth.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
Billingual Administrative Assistant
Docgo
05.2023 - 06.2024
- Prepared correspondence such as letters, memos, reports in both languages.
- Coordinated travel arrangements for guest including flight reservations and hotel accommodations.
- Sorted incoming mail and packages into appropriate folders.
- Greeted visitors and answered inquiries in both English and Spanish.
- Provided assistance with incoming migrant asylum seekers.
- Helped with inventory and distribution of hygienic products, child products etc.
Shift Leader
Taco Bell
11.2022 - 03.2023
- Assisted in training new employees on shift operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
- Utilized POS systems efficiently for order processing and inventory management.
- Developed promotional strategies to attract more customers during slow periods.
Cashier
El mundo
03.2018 - 03.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer questions and provided store information.
Sales Associate
Madrag
01.2017 - 11.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Applied Science - Medical Administration
Monroe College
The Bronx, NY06-2026
Skills
- Filing
- Computer Proficiency
- Time management
- Flexible and Adaptable
- Problem-Solving
- Leadership
- Friendly, Positive Attitude
- Communication
- Attention to Detail
- Flexible
- Critical thinking
- POS operation
- Inventory storage
- Fast and efficient service worker
Certification
- Home Health Aid
Army national guard
I am a current enlisted service member of the Army National Guard.
Timeline
Billingual Administrative Assistant
Docgo
05.2023 - 06.2024
Shift Leader
Taco Bell
11.2022 - 03.2023
Cashier
El mundo
03.2018 - 03.2018
Sales Associate
Madrag
01.2017 - 11.2017
After School Youth Leader
Real Kids Dream
08.2012 - Current
Associate of Applied Science - Medical Administration
Monroe College
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