Jadarius Bruce
Charlotte,NC
Summary
Personable and dedicated professional with extensive experience in customer relations and management. Solid team player and proven skill in establishing rapport with clients and staff. Motivated to drive customer retention, articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing relationships.
Overview
5
5
years of professional experience
Work History
Manager Trainee
HERTZ
Concord
09.2023 - Current
- Received a promotion to Assistant manager in February 2024
- Submit daily and monthly fleet reports as necessary
- Recognized for outstanding customer care and genuine service by top leadership
- Passionate about the work and dedication to growing as a leader
Manager Assistant
Enterprise Holdings
Charlotte, NC
02.2022 - 08.2023
- Opened the branch and check inventory daily
- Worked with customers to create memorable service that turns into customer loyalty
- Underwriting and qualifying customers on site before renting a vehicle
- Thoroughly explaining our rental contracts and completing the rental process
- Thoroughly cleaning and detailing the cars we rent out
- Assist the Branch Manager with office and bookkeeping responsibilities
- Ranked in the top 10 performers to qualify for promotion passing my verbal exam on the risk and business management side of the job
- Always a team player with a joyful attitude and willingness to bear responsibility for situations at the branch
- Handle high volume reservations with efficient and clear communication
- Make clear decisions that are in the best interest of the branch in terms of asset liability.
Team Lead Manager
Carolina Sold
Charlotte, NC
04.2021 - 02.2022
- Initiate screening with leads from in/outbound marketing while forming relationships with sellers to determine equity and motivation to sell
- Managed a collection of metric data to help the company track the progress of interested seller and commercial contracts
- Performed market research, analysis, and reporting that helped direct marketing spend
- Ensure process compliance and accurate KPI reporting in company CRM (Salesforce) and prior system (ReSimpli)
- Researched and identified markets for new growth using internal and outside sources
- Demonstrate calm and poise during negotiations
- Research trends in the area to incorporate into commercial and residential interests
- Generate appointments and research storage properties in NC, SC, GA, and TN as part of the owner's vision to create passive income.
Leasing Agent
Cortland
Charlotte, NC
11.2019 - 04.2021
- Schedule and accompany prospects either in person or on virtual platforms such as Zoom and Google Duo
- Acquire new rental leads and help drive referral traffic
- Used my understanding of product knowledge and experience to help others call the community home
- Manage our fitness center and worked alongside our property's valet team
- Worked to ensure vendors had access to turned units and made residents aware of all final responsibilities
- Maintain regular communication with all prospective leads throughout the application process
- Sharpened my ability to multitask during this time
- Became highly motivated to advance in customer service and work remotely.
Education
Bachelor Degree - Criminal Justice in Criminology
Western Carolina University
Cullowhee, NC01.2015
Associate Degree - Science and Military Technology in Science and Military
Marion Military Institute
Marion, AL01.2011
Skills
- Adaptive Learning
- Product and subject knowledge
- Technology Integration
- Effective Communication
- Attention to Detail
- Group Instruction
- Time management abilities
- Task Prioritization and organization
- Multitasking
- Teaching strategies
Timeline
Manager Trainee
HERTZ
09.2023 - Current
Manager Assistant
Enterprise Holdings
02.2022 - 08.2023
Team Lead Manager
Carolina Sold
04.2021 - 02.2022
Leasing Agent
Cortland
11.2019 - 04.2021
Bachelor Degree - Criminal Justice in Criminology
Western Carolina University
Associate Degree - Science and Military Technology in Science and Military
Marion Military Institute