Jadarius Glenn
Davenport,USA
Summary
Dynamic professional with extensive experience in customer service and technical support, notably at Concentrix. Proven ability to resolve inquiries efficiently while maintaining high standards of communication and teamwork. Skilled in troubleshooting and adept at adapting to change, consistently enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Care Advocate
Truist
Orlando, FL
11.2022 - 04.2024
- Conducted investigations into fraudulent activities utilizing advanced detection tools and techniques.
- Analyzed transaction patterns to pinpoint potential security threats.
- Monitored account activity for anomalies or unauthorized transactions.
- Documented incidents for compliance with company policies and regulations.
- Educated customers on effective security practices to mitigate fraud risks.
- Participated in educational seminars addressing identity theft, money laundering, and cybercrime.
- Facilitated dispute resolution between customers and banks concerning suspicious transactions.
Customer Service Representative
Concentrix
Lake Mary, FL
11.2020 - 03.2022
- Assisted customers with product inquiries and service issues effectively.
- Provided timely, professional customer support via chat while logging all interactions accurately.
- Resolved customer inquiries efficiently, consistently meeting metrics and quality standards.
- Maintained accurate records of customer interactions within the system to ensure reliability.
- Collaborated with team members to enhance service delivery processes and drive improvement.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
Technical Support Representative
Asurion
03.2019 - 12.2020
- Delivered technical support through phone, email, and online chat, ensuring positive customer experiences.
- Educated customers on device features and troubleshooting techniques to enhance user competency.
- Diagnosed hardware and software issues across various devices and platforms effectively.
- Fostered customer confidence in utilizing advancing technology, improving skills and satisfaction levels.
- Assisted team members in achieving sales goals while promoting high standards of customer service.
- Documented support interactions in the customer relationship management system.
Customer Service Representative
Convergys
Orlando, FL
09.2018 - 03.2019
- Delivered technical assistance to diverse customer demographics, including elderly and youth.
- Resolved product inquiries and service issues through effective customer support.
- Provided focused technical guidance on system functionality to address inquiries.
- Ensured prompt resolution of issues through professional customer interactions.
- Managed customer accounts and maintained up-to-date information in CRM system.
- Conducted follow-up calls to confirm satisfaction after each interaction.
Package Handler
FedEx Ground
09.2017 - 03.2018
- Executed safe handling techniques to minimize injury risks during package loading and unloading.
- Operated conveyor belts for efficient package movement through sorting areas.
- Conducted routine safety checks on equipment and workspaces to ensure operational safety.
- Collaborated with team members and supervisors to achieve daily operational goals.
Customer Service Representative
Universal Orlando Resort
Orlando, FL
06.2014 - 05.2016
- Delivered exceptional customer service by promptly addressing guest concerns and inquiries.
- Assisted guests with product inquiries, offering informed recommendations to enhance satisfaction.
- Managed cash register operations, ensuring balanced cash drawers and accurate transactions.
- Maintained cleanliness and organization of checkout area to promote efficient workflow.
- Collaborated with team members to create a welcoming guest experience.
- Handled customer complaints professionally, demonstrating empathy and understanding.
- Answered inquiries accurately regarding products and services, facilitating informed decisions.
- Remained calm under pressure, effectively diffusing tense situations during peak hours.
Education
High School Diploma -
Orlando, FL
Orlando, FLSkills
- Customer service expertise
- Technical support and troubleshooting
- Desktop and network support
- Shipping and receiving operations
- Warehousing and logistics management
- Record keeping
- Effective communication
- Adaptable to change
Timeline
Customer Care Advocate
Truist
11.2022 - 04.2024
Customer Service Representative
Concentrix
11.2020 - 03.2022
Technical Support Representative
Asurion
03.2019 - 12.2020
Customer Service Representative
Convergys
09.2018 - 03.2019
Package Handler
FedEx Ground
09.2017 - 03.2018
Customer Service Representative
Universal Orlando Resort
06.2014 - 05.2016
High School Diploma -
Orlando, FL
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