Summary
Overview
Work History
Education
Skills
Timeline
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Jada S Thurman

Chicago,Il

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

AdaptHealth
03.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.

Admissions Coordinator

Vitas Healthcare
10.2019 - Current
  • In the intake department served as a customer service professional that facilitated the conversion of hospice referrals through the admission process via phone, email and fax
  • The position consisted of interacting with patients, family, nursing and hospital staff by phone to coordinate appointments for vitas admission nurses to meet with family to discuss and admit patients on to services, while verifying patient insurance benefits and demographics information throughout the admission process.

Advocate

Advanced Resources
02.2019 - 05.2019
  • Position with, Medical Group, as a customer support representative assisting patients with scheduling with doctors in a central call center setting using the Epic system, also paging and messaging doctors’ offices within Advocate following up on referrals and orders for physicians.

Call taker/Dispatch

Superior Air Ground
02.2018 - 06.2018
  • Took inbound calls for emergency and non-emergency transports for ambulance and medicar service for patients from hospitals, doctor offices and some home residents
  • Transports were set up in Illinois, Michigan and Indiana.

Education

High School Diploma -

Mose Vines Prep
Chicago, Il

Skills

  • Customer Information Databases
  • Microsoft Office
  • Effective Written and Verbal Communication
  • Data Evaluation
  • Regulatory Compliance
  • Call Centers
  • Telephone Etiquette
  • Customer Service
  • Call Volume and Quality Metrics
  • Ability to Work Independently
  • Policy and Procedure Adherence
  • High-Volume Call Environments
  • Good Communication Skills
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Administrative and Office Support
  • Customer Service and Assistance
  • Issue and Complaint Resolution

Timeline

Customer Service Specialist

AdaptHealth
03.2021 - Current

Admissions Coordinator

Vitas Healthcare
10.2019 - Current

Advocate

Advanced Resources
02.2019 - 05.2019

Call taker/Dispatch

Superior Air Ground
02.2018 - 06.2018

High School Diploma -

Mose Vines Prep

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Jada S Thurman