Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Success Manager Associate
RedShelf
06.2022 - 11.2022
- Managed 6 accounts analyzing internal/external account data to effectively price and launch digital products
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Enabled course launches through the collection of digital content information from schools and publisher partners, ensuring accurate matching of course materials
- Cultivated customer loyalty, promoted repeat business and improved sales by 15%
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Task Force Leader
Valley View School, Task Force
08.2021 - 05.2022
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Operations Associate
Macy's Inc
08.2021 - 12.2021
- Captured customer needs, product scenarios, user stories, and stakeholder feedback to create new and improve existing products
- Communicated with other cross-functional areas, sharing product plans, identifying possible issues and concerns, and collaborated to address them
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales 20% by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Master of Business Administration - Project Management
12.2023
GPA: 4.0
Bachelor of Science - Human Development and Family Science
Skills
- Complex Problem Solving
- Research & Analysis
- Client Retention
- Strategic Planning
- Strong Communication Abilities
- Organizational Development
- Staff Development/training
- Relationship Management
- Mastery of Microsoft
- Multitasking & Prioritizing
- Process Improvement
- Team Leadership and Building
Timeline
Customer Success Manager Associate - RedShelf
06.2022 - 11.2022
Task Force Leader - Valley View School, Task Force
08.2021 - 05.2022
Operations Associate - Macy's Inc
08.2021 - 12.2021
Concordia University Chicago - Master of Business Administration, Project Management
Illinois State University - Bachelor of Science, Human Development and Family Science