Open To Work
Jadaysha Rutledge
BRANDON,FL
Summary
Compassionate Caregiver experienced in addressing physical and emotional needs while managing household support and coordinating appointments. Delivered exceptional customer support through effective communication and conflict resolution, contributing to improved satisfaction rates. Built positive relationships with clients, promoting independence and comfort, while demonstrating patience and resilience in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Caregiver
Carries care
Tampa, Florida
10.2025 - 04.2026
- Provided compassionate care and support to clients in daily activities.
- Assisted clients with personal hygiene and grooming tasks.
- Monitored client health and reported changes to healthcare professionals.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Collaborated with family members to ensure comprehensive care plans.
- Documented client progress and care activities in detailed reports.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Facilitated participation in social events to enhance client well-being.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Call Center Representative
Kenific group
Tampa, Florida
09.2024 - 12.2025
- Managed customer inquiries through phone and email interactions.
- Resolved customer complaints effectively and efficiently.
- Documented customer interactions in the CRM system accurately.
- Utilized call center software to track and manage calls efficiently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Call Center Representative
American Power And Gas Careers
Tampa, Florida
01.2020 - 01.2021
- Assisted customers in selecting products and answering inquiries.
- Maintained store appearance and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth daily operations.
- Provided product knowledge to enhance customer shopping experience.
- Handled customer complaints and resolved issues efficiently.
- Handled customer complaints in a professional manner.
- Engaged customers to understand needs and promote products effectively.
- Built strong relationships with clients to enhance loyalty and retention.
- Demonstrated product features and benefits during customer interactions.
- Managed inventory levels and ensured product availability for sales events.
- Resolved customer complaints promptly and effectively.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Drove sales through development of successful promotional strategies and product placement.
- Processed orders through company system and coordinated product deliveries.
Caregiver
Sevita
Valrico, FL
02.2019 - 10.2020
- Provided compassionate care and support to clients in daily activities.
- Assisted clients with personal hygiene and grooming tasks.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Facilitated social activities to promote mental well-being among clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Organized oral medications for clients following dosage and schedule requirements.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
Stepping Stone High School
Odessa , FLSkills
- Personal care
- Patient care
- Compassionate client care
- Medication administration
- Health monitoring
- Care documentation
- Progress documentation
- Compassionate engagement
- Safe mobility assistance
- ADL assistance
- Lifting and transferring
- Heavy lifting
- Hoyer lifting equipment
- Chronic illness management
- Special needs care
- Autism support
- Dining room support
- Client transportation
- Housekeeping
- EMR / EHR
- COVID-19 safety procedures
- Case management experience
- Relationship building
- Time management
- Schedule management
- Effective communication
- Verbal and written communication
- Customer service
- Conflict resolution
- Complaint resolution
- Team collaboration
- Conflict de-escalation
- Problem solving
- Analytical
- Critical thinking
- Adaptability
- Emotional intelligence
- Active listening
- Process optimization
- Quality assurance
- Customer support provision
- Customer support
- Technical support
- CRM software
- CRM navigation
- Call management
- Data entry
- Database research
- System documentation
- Performance improvement
- Training experience
- Sales closing
- Product knowledge
- Product upselling
- Delivery tracking
- Customer account updates
- Call control
- Inbound phone calls
- Logging call information
- Credit adjustments
- Complaint resolution
- Data gathering
- Call center operations
- New teller training
- Typing [number] wpm
- Proficiency in [type] software
- Professional phone voice
- [Product or service] expertise
- [Product or service] expertise
- Typing [number] wpm
- Proficiency in [type] software
- System documentation
- Performance improvement
- Database research
- Professional phone voice
- Logging call information
- Credit adjustments
- Documentation and reporting
Certification
CPR
BLS
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $1000/hrTimeline
Caregiver
Carries care
10.2025 - 04.2026
Call Center Representative
Kenific group
09.2024 - 12.2025
Call Center Representative
American Power And Gas Careers
01.2020 - 01.2021
Caregiver
Sevita
02.2019 - 10.2020
Stepping Stone High School