Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Adams

Sparta,WI

Summary

Salon management professional with proven track record in elevating client experiences and operational efficiency. Known for fostering team collaboration and adapting to industry changes seamlessly. Expertise includes staff development, inventory control, and customer service excellence.

Overview

12
12
years of professional experience

Work History

Stylist

Sport Clips
12.2023 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Assistant Salon Manager

Cost Cutters
09.2021 - 12.2023
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Organized training for new stylist employees and receptionists.
  • Monitored stock of retail products and ordered supplies.
  • Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
  • Prepared daily shifts based on demand and scheduled appointments.
  • Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
  • Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
  • Increased retail sales by regularly promoting salon products and educating clients on their benefits.
  • Reduced employee turnover by fostering open communication channels and addressing concerns promptly.
  • Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
  • Enhanced client satisfaction by providing personalized consultations and tailored recommendations.
  • Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
  • Ensured consistent service quality by conducting regular staff training sessions on various techniques and practices.
  • Achieved higher client retention rates with attentive follow-up calls.
  • Supported Salon Manager with administrative tasks such as staff scheduling to ensure smooth operations.
  • Gathered feedback from clients to provide pleasant salon experience.
  • Contributed to a positive work environment with effective communication and teamwork among staff members.
  • Contributed to increased revenue through upselling services during client consultations.
  • Coordinated staff meetings for continued education on industry trends, leading to improved service offerings for customers.
  • Identified competent talent for salon professionals to have full salon floor coverage for amenities.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Handled employee scheduling and coverage needs during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Implemented strategies to enable team members to provide quality services to clients.
  • Assigned duties or work schedules to employees for adequate shift coverage.

Salon Manger

Regis Hair Salon
07.2013 - 09.2021
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Implemented customer feedback system, using insights to improve service and address areas of concern.
  • Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
  • Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
  • Developed and executed training programs for staff, elevating their skills in latest beauty techniques.
  • Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
  • Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
  • Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
  • Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
  • Managed inventory effectively, ensuring availability of popular products while minimizing waste.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
  • Delegated workplace responsibility to appropriate staff.
  • Educated service personnel on company policy and procedure.
  • Evaluated employee performance through close observation and performance rubrics.
  • Researched and evaluated current and potential products used by service staff.
  • Initiated workplace improvement programs for increased service efficiency.
  • Maintained posting of MSDS sheets in workplace.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Handled employee scheduling and coverage needs during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Education

Cosmetology - Cosmetology

The Salon Professional Academy
Onalaska, WI
07-2013

Skills

  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Salon safety and security
  • Customer needs assessment
  • Training staff
  • Scheduling
  • Guest relations
  • Recruitment and hiring
  • Health and safety regulations
  • Staff motivator
  • Product promotion
  • Loss prevention
  • Promotions coordination

Timeline

Stylist

Sport Clips
12.2023 - Current

Assistant Salon Manager

Cost Cutters
09.2021 - 12.2023

Salon Manger

Regis Hair Salon
07.2013 - 09.2021

Cosmetology - Cosmetology

The Salon Professional Academy

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Jade Adams