Jade Adams
Sioux Falls
Summary
Dedicated administrative and customer service professional with a variety of work environments. I excel at front facing customer experiences, office coordination, client support and positive customer experience with an understanding of safety and regulation protocols. Proven ability to manage diverse environments and daily operations by providing effective communication, handling diverse administrative tasks, implementing and providing support where needed.
Committed to delivering excellence in all aspects of operations with eagerness to contribute my experience and skills for success within a dynamic organization.
Overview
12
12
years of professional experience
Work History
Cardiac Technician
Sanford Medical Center
Sioux Falls
2025.12 - Current
- Conducted electrocardiograms to assess patient heart health.
- Educated patients on pre- and post-procedure care.
- Maintained and calibrated cardiac monitoring equipment.
- Prepared equipment and positioned patients for invasive procedures.
- Documented all activities related to patient care accurately.
- Maintained accurate records of all patient data related to cardiac testing.
Case Management Specialist
Volunteers of America
Sioux Falls
2025.01 - 2025.11
- Provided resources and referrals for client assistance programs.
- Maintained accurate case records in compliance with regulations.
- Provided crisis intervention to clients facing urgent issues.
- Educated clients on available services and benefits they can access.
- Maintained case notes, records and documentation according to policies and procedures.
- Protected patient data in alignment with HIPAA privacy protocols.
- Identified opportunities for improvements.
- Participated in case conferences with multi-disciplinary teams to discuss client care planning and progression.
Office Assistant
Signature Salon
Sioux Falls
2022.09 - 2023.12
- Work directly with the salon owner and stylists in providing optimal customer experiences.
- Oversee health and safety protocols that are subject to unannounced public health inspections.
- Reconciliation of cash.
- Provide excellent customer service in person and over the phone to clients and vendors.
- Proficient in working with scheduling software and multi-line phone system.
- Collaborate and expand new income opportunities and profit margin offers.
- Proactively problem solve and enhance salon efficiencies and protocols.
- Ensure the salon appearance is optimal.
Midco Aquatic
City of Sioux Falls Parks and Recreation
Sioux Falls
2023.03 - 2023.08
- Lifeguard training
- Managerial duties as assigned
Pool Manager - Terrace Park
City of Sioux Falls Parks and Recreation
Sioux Falls
2023.05 - 2023.08
- Oversee all aspects of pool and facility management for the city of Sioux Falls.
- Managed a staff comprised of twenty-five lifeguards and cashiers.
- Ensure water safety regulations are followed by lifeguards and patrons.
- Reconcile daily cash and daily deposits.
- Monitor water quality.
- Train and implement emergency procedure plans with lifeguards on a weekly basis.
- Supervise performance of all lifeguards to the highest standard of safety and address areas of improvements.
- Perform managerial duties in approving payroll, job performance reviews, emergency protocol meetings.
- Assist in organizing and implementation of special events throughout the season.
- Assist other city pools with managerial duties and training as needed.
Pool Manager - Kuehn Park
City of Sioux Falls
Sioux Falls
2022.05 - 2022.09
Lifeguard-Water Safety Instructor
City of Sioux Falls
Sioux Falls
2014.06 - 2021.09
- Lifeguard for city of Sioux Falls at several pool facilities
- Trained in water emergency protocols and procedures
- Taught swimming lessons for three years
- Maintained safety of patrons by correcting and enforcing rules within the pool facility
Education
Bachelor of Health Sciences -
University of South Dakota
Vermillion01.2021
Skills
- Leadership and communication
- Cross-functional teamwork
- Customer service excellence
- Problem-solving strategies
- Safety compliance
- Policy implementation
- Staff development and training
- Operations management
- Time management techniques
- Goal setting and achievement
- First Aid Certified
- WSI Certified
- CPR Trained
References
References furnished upon request
Timeline
Cardiac Technician
Sanford Medical Center
2025.12 - Current
Case Management Specialist
Volunteers of America
2025.01 - 2025.11
Pool Manager - Terrace Park
City of Sioux Falls Parks and Recreation
2023.05 - 2023.08
Midco Aquatic
City of Sioux Falls Parks and Recreation
2023.03 - 2023.08
Office Assistant
Signature Salon
2022.09 - 2023.12
Pool Manager - Kuehn Park
City of Sioux Falls
2022.05 - 2022.09
Lifeguard-Water Safety Instructor
City of Sioux Falls
2014.06 - 2021.09
Bachelor of Health Sciences -
University of South Dakota