Jade Aiken
Henderson,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service's best practices. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Call Center Customer Service Representative
Asurion
09.2020 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Resolved customer complaints and addressed emergency requests and needs.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Monitored systems in operation and input commands to troubleshoot phone and service issues
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed tests of functionality, security and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Batteries Plus Bulbs/ Sales associate
Batteries Plus LLC
03.2019 - 09.2020
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Stayed up to date on store promotions, payment policies and security practices.
- Removed damaged components, assessed faults and repaired or replaced with new parts on older models and new model phones.
- Was able to diagnose an issue within a phone and then recommend to the customer what the next steps would be to take and the repairs needed.
Port of Subs/ Food Service Worker
Port Of Subs Las Vegas
05.2018 - 03.2019
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Resolved customer concerns and relayed relevant information to the supervisor.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelors - Biology
University Of Nevada Las Vegas
08.2019 - Current
High school Diploma - undefined
Rancho High School
08.2015 - 05.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Merchandising knowledge
Dispute mediation
Customer service
Cell Phone repair knowledge
Safety awareness
Organizing
Policies
Repairs
Microsoft Office
Written and oral communication
Timeline
Call Center Customer Service Representative
Asurion
09.2020 - Current
Bachelors - Biology
University Of Nevada Las Vegas
08.2019 - Current
Batteries Plus Bulbs/ Sales associate
Batteries Plus LLC
03.2019 - 09.2020
Port of Subs/ Food Service Worker
Port Of Subs Las Vegas
05.2018 - 03.2019
High school Diploma - undefined
Rancho High School
08.2015 - 05.2019
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