Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service's best practices. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Call Center Customer Service Representative
Asurion
09.2020 - Current
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Contributed to company achieving and holding industry-leading customer service ratings.
Resolved customer complaints and addressed emergency requests and needs.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Monitored systems in operation and input commands to troubleshoot phone and service issues
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Performed tests of functionality, security and performance of different workstations and devices.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Batteries Plus Bulbs/ Sales associate
Batteries Plus LLC
03.2019 - 09.2020
Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Stayed up to date on store promotions, payment policies and security practices.
Removed damaged components, assessed faults and repaired or replaced with new parts on older models and new model phones.
Was able to diagnose an issue within a phone and then recommend to the customer what the next steps would be to take and the repairs needed.
Port of Subs/ Food Service Worker
Port Of Subs Las Vegas
05.2018 - 03.2019
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Resolved customer concerns and relayed relevant information to the supervisor.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.