Jade Sutherland
Ottawa,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, notably with Flying Squirrel Ottawa. Expert in customer service and office administration, achieving high efficiency and positive feedback through critical thinking and problem-solving abilities. Demonstrates exceptional time management and computer proficiency, ensuring operational excellence bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Uber Partner
Uber
04.2022 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Server
Big Rigs
09.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Office Administrator
Flying Squirrel Ottawa
04.2017 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Social Science - Psychology
University of Ottawa
Ottawa, ONDiploma - General Arts & Sciences
Algonquin College
Ottawa, ON05.2020
Diploma - Pre-health Sciences
Algonquin College
Ottawa, ON05.2019
High School Diploma -
Lester B. Pearson High School
Ottawa, ON06.2017
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Dispute Resolution
- Live chat support
- Time Management
- Office Administration
Timeline
Uber Partner
Uber
04.2022 - Current
Server
Big Rigs
09.2021 - 03.2022
Office Administrator
Flying Squirrel Ottawa
04.2017 - 03.2022
Bachelor of Social Science - Psychology
University of Ottawa
Diploma - General Arts & Sciences
Algonquin College
Diploma - Pre-health Sciences
Algonquin College
High School Diploma -
Lester B. Pearson High School