Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jade Aldridge

Jacksonville,FL

Summary

Customer-driven program manager with over 5 years of experience leading cross-functional initiatives at Amazon and beyond. Skilled in building relationships, streamlining communication processes, and creating customer-centric deliverables that drive engagement and business impact. Passionate about turning customer success stories into strategic assets.

Overview

8
8
years of professional experience

Work History

Program Manager

Amazon
Jacksonville, FL
03.2021 - Current
  • Lead internal and external communications for Amazon’s Welcome Door program, developing clear, strategic messaging for diverse stakeholder groups.
  • Own rhythms of business operations, including monthly and quarterly business reviews, flash updates, goal planning, and executive-level meeting agendas.
  • Standardize and optimize program processes to support scalability and rapid growth.
  • Coordinate across internal and external stakeholders to ensure alignment and on-time delivery of program initiatives.
  • Partner with business leaders, HR teams, and centralized functions to identify and drive scalable, customer-centric projects.
  • Present project deliverables to key stakeholders, and facilitate workshops to introduce new processes and tools.
  • Monitor project performance, and continuously assess opportunities for improvement.
  • Automate and streamline workflows to reduce defects, increase efficiency, and enhance both the customer and employee experience.
  • Conduct deep dives into operational workflows using time studies, stakeholder interviews, process mapping, and data analysis to uncover and solve root issues.

Recruiting Coordinator

Amazon
Seattle, WA
02.2020 - 03.2021
  • Scheduled over 900 candidate interviews across three time zones, ensuring accuracy and a smooth experience for both candidates and interviewers.
  • Coordinated more than 100 debriefs with interviewers, recruiters, and hiring managers across all levels of the organization.
  • Co-led a waste reduction initiative with the Legacy Client Lead, decreasing the average cycle time from 7.2 to 1.9 days, and increasing the candidate positive response rate by 25%.
  • Drove a waste reduction project for Launch RME sites, identifying opportunities to improve candidate experience, and scheduling efficiency.
  • Led the RHMD Champions project for the RME Recruiting Coordinator team, promoting best practices and team development.
  • Tracked recruiting activities, and provided weekly candidate status reports to stakeholders for visibility and pipeline management.

Recruitment Consultant

A Nanny For U
Seattle, WA
11.2019 - 02.2020
  • Partnered with leadership to build trusted relationships, and foster collaboration across the business.
  • Recruited, interviewed, and screened potential candidates for employment opportunities within the agency.
  • Supported onboarding and offboarding processes to ensure smooth transitions for new and departing employees.
  • Responded to inquiries from prospective candidates and clients, delivering professional, informative communication.
  • Educated applicants on the company’s values, mission, and expectations to ensure cultural alignment.
  • Maintained accurate records of all recruitment efforts and communications within business software systems.

Peer Support Specialist

Palouse River Counseling
Pullman, WA
07.2017 - 11.2019
  • Organized activities and projects aligned with company goals under the WISe Program (Wraparound with Intensive Services).
  • Strategically evaluated client needs, and developed actionable goals and plans to support long-term success and upward mobility.
  • Managed a caseload of 32 clients, successfully discharging 94% by the program deadline through proactive engagement, and strategic planning.
  • Coordinated regular meetings between clinical staff and clients to ensure progress tracking and team alignment.
  • Built strong partnerships with personnel from the local school district, district court, CPS, police department, and federal programs to support client outcomes.
  • Communicated clearly and empathetically to build trust and maintain supportive, productive relationships.
  • Acted as a client advocate, addressing urgent needs, and navigating complex systems on their behalf.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
05-2018

Skills

  • Project management
  • Data analysis
  • Customer and stakeholder engagement
  • Process optimization
  • Strategic communication
  • Workflow automation
  • Cross-functional leadership

Timeline

Program Manager

Amazon
03.2021 - Current

Recruiting Coordinator

Amazon
02.2020 - 03.2021

Recruitment Consultant

A Nanny For U
11.2019 - 02.2020

Peer Support Specialist

Palouse River Counseling
07.2017 - 11.2019

Bachelor of Science - Psychology

Liberty University

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