Jade Allen
Hinesville,GA
Summary
Accomplished Customer Service Expert with a proven track record at CVS Specialty Pharmacy, enhancing customer satisfaction through exceptional problem-solving and active listening. Spearheaded training programs, boosting team performance. Excelled in high-pressure environments, mastering data entry and call resolution, significantly contributing to operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Subject Matter Expert
CVS Specialty Pharmacy
10.2021 - Current
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with cross-functional teams to improve overall customer experience and product quality.
- Developed and implemented training programs to increase team knowledge and performance in handling customer inquiries.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service Representative
T-Mobile
07.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
High School Diploma -
Bradwell Institute
Hinesville, GA06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Team Development
- Problem Resolution
Additional Information
References
Marchelle Patterson
Phone: 757-295-7889
Position: Supervisor
Latoya Troutman
Phone: 305 -731-4707
Position: General Manager
Timeline
Customer Service Subject Matter Expert
CVS Specialty Pharmacy
10.2021 - Current
Customer Service Representative
T-Mobile
07.2020 - 04.2021
High School Diploma -
Bradwell Institute