Jade Andaya
The Woodlands,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
General Manager
Hebrews Coffeehouse
06.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Receptionist/Insurance Coordinator
Texas Electrodiagnostics
10.2018 - 01.2020
- Minor insurance verification, eClinicalWorks experience.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Reduced incoming call response time by implementing an effective call routing system.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Receptionist
Houston Spine and Rehabilitation Centers
02.2018 - 08.2018
- Minor insurance verification, EMR experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Primrose School of Conroe
07.2015 - 02.2016
- Childcare/nursery worker for infants/toddlers/young children
- Provide care for young children and create a safe and nurturing environment in which they can develop socially, mentally and physically.
Education
Lone Star College System
01.2014
Delmar Community College
01.2011
Skills
- Operations Oversight
- Contract Negotiations
- Customer Relationship Management
- Staff Supervision
- Customer Retention
- Expense Control
- Advertising and Marketing
- Branding
- Schedule Management
- Customer Relations
Timeline
General Manager
Hebrews Coffeehouse
06.2020 - Current
Receptionist/Insurance Coordinator
Texas Electrodiagnostics
10.2018 - 01.2020
Receptionist
Houston Spine and Rehabilitation Centers
02.2018 - 08.2018
Primrose School of Conroe
07.2015 - 02.2016
Lone Star College System
Delmar Community College
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