Jade Arthure
Orlando,FL
Summary
Dynamic professional with a strong track record at Wyndham Destinations, skilled in de-escalating customer issues and delivering exceptional experiences through effective problem-solving and relationship-building. Dedicated to fostering growth in peers and helping them reach their full potential. Enhanced leadership capabilities by completing the Emerging Leaders program. Proficient in managing high-stress situations while maintaining a goal-oriented and motivational approach.
Overview
7
7
years of professional experience
Work History
Confirmations Agent/Customer Service Agent
Wyndham Destinations
04.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Build rapport with guests to make them feel comfortable and retain customer satisfaction
- Managed over 100 escalated calls weekly, including corporate voicemails, urgent hotel and tour changes, while assisting with leadership-referred issues.
- Facilitated team communications and resolved agent concerns within an average response time of 30 seconds.
- Provided daily motivation and one-on-one support to team members
- Researched and completed over 200 customer complaint tickets submitted by team members each month.
- Led high-priority projects with same-day deadlines, ensuring timely completion and successful outcomes.
Customer Care Agent
Hilton Grand Vacations
04.2021 - 04.2023
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Handled a high inbound call volume to book guest reservations
Electronics Specialist
Target
05.2020 - 04.2021
- Enhanced product performance by troubleshooting and repairing electronic components.
- Walked customers through buying procedure to complete smooth payment processes.
- Indulged in upselling endeavors to increase revenue.
- Provided customers with information regarding product benefits and features.
Customer Service Representative
Walt Disney World
02.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Information Technology
Hillsborough College
Tampa12-2025
High School Diploma -
Winter Park High School
Winter Park, FL05-2017
Skills
- Outstanding problem-solving skills
- Relationship building
- Goal-oriented mindset
- Clear Communication
- Critical Thinking
- Flexible Schedule
Accomplishments
- Completed the Emerging Leaders program, enhancing my leadership skills.
Timeline
Confirmations Agent/Customer Service Agent
Wyndham Destinations
04.2023 - Current
Customer Care Agent
Hilton Grand Vacations
04.2021 - 04.2023
Electronics Specialist
Target
05.2020 - 04.2021
Customer Service Representative
Walt Disney World
02.2018 - 04.2020
Associate of Arts - Information Technology
Hillsborough College
High School Diploma -
Winter Park High School