Jade Barnhart
Seattle,WA
Summary
Licensed Esthetician offering excellent skills in Customer Service and spa office management. Skilled using KNACK, PROSPER, and BOULEVARD appointment scheduling systems, client database, and employee communication platforms. Organized and accurate in managing client flow. Skilled at setting appointments, collecting and organizing client data and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.
Overview
5
5
years of professional experience
Work History
Esthetician
Heyday
06.2024 - Current
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Educated patients on treatment options.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Tracked scheduled treatments.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Kept calendar with scheduled appointments and scheduled esthetician for appropriate treatments and time slots.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed multi-line phone system directing individuals to desired personnel and providing general information.
- Assisted staff with spa and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Cleaning, stocking and supplying designated spa areas between clients and end of day (dusting, sweeping, mopping, washing towels)
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Updated client records and maintained accurate client information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Esthetician
Spavia
11.2022 - 01.2023
- Supported Spa staff and operational requirements with administrative tasks.
- Maintained records by recording, obtaining and updating personal information.
- Scheduled appointments for new & returning clients using Spa scheduling software.
- Scheduled, rescheduled and handled cancelled appointments for clients.
- Welcomed clients arriving for appointments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Recommended and performed microdermabrasion, peels and red light treatments.
- Educated guests on current promotions, events and services within store or salon.
- Created repeat business by developing long-term relationships with regular customers.
- Enhanced office efficiency by handling high volume of callers per day.
- Organized paperwork such as Skin history, treatments and reports for spa and patient needs.
- Restocked each esthetician room with adequate supply of products and supplies in preparation for clients.
- Handled spa inventory by ordering new supplies and scheduled equipment services and repairs.
Prestige Beauty Advisor
Ulta
10.2020 - 11.2021
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Taught customers how to apply makeup and recommended optimal products.
- Processed payments, entering sales in register for prompt customer service.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Kept counters and work spaces clean and neat.
- Opened new product boxes and stocked items in displays.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended specific hair and beauty products to meet individual customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
Bartender
Joey
07.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Built relationships with vendors to manage orders and negotiate costs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Esthetician
Academy For Salon Professionals - Canoga Park
Northridge, CA03.2021
High School Diploma -
Thomas Jefferson High School
Auburn, WA06.2017
Skills
- Licensed Esthetician
- Appointment Scheduling
- Critical Thinking
- Cleaning and Sterilizing
- Administrative Tasks
- Organization and Time Management
- Customer Service
- Verbal and Written Communication
- Spa retail sales
- Data Entry Software
- Detail-Oriented
- Adaptable and Flexible
- Computer Proficiency
- Cash Handling
Timeline
Esthetician
Heyday
06.2024 - Current
Esthetician
Spavia
11.2022 - 01.2023
Prestige Beauty Advisor
Ulta
10.2020 - 11.2021
Bartender
Joey
07.2019 - 03.2020
Esthetician
Academy For Salon Professionals - Canoga Park
High School Diploma -
Thomas Jefferson High School
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