Professional merchandise specialist with experience in retail environments. Skilled in inventory management, product presentation, and customer service. Strong focus on team collaboration and achieving results. Adaptable and reliable with keen eye for market trends and consumer needs.
Work History
General Merchandise Expert
2 Years 2 Months
Target | 07.2024 - Current
Assisted customers in selecting merchandise, enhancing overall shopping experience.
Maintained organized displays and ensured stock availability for optimal product visibility.
Executed inventory management processes, ensuring accurate stock levels and timely replenishment.
Trained new team members on merchandise standards and customer service protocols.
Organized ISM for special projects, and seasonal changes.
Team Leader Manager
1 Year 6 Months
Chick-fla-a | 01.2023 - 07.2024
Lead team operations by supporting all positions and assisting the leading manager on duty to ensure efficient customer service.
Provided fast, friendly guest service, enhancing customer satisfaction and retention.
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Implemented performance metrics to monitor team productivity and identify areas for improvement.
Fostered a collaborative work environment, encouraging open communication and teamwork among staff.
Skill Advisor
1 Month
Day One | 06.2021 - 07.2021
Facilitated workshops and training sessions to enhance client understanding of services.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Collaborated with cross-functional teams to streamline communication and service delivery.
Education
High School Diploma
Blair High School | Pasadena | 01.2022
Class of '22
Skills
Store layout
Merchandise planning
Customer service
Problem-solving
Task delegation
Product placement
Inventory optimization
Competitive pricing
Inventory management
Warehouse safety
Multitasking
Quick learner
Adaptability
Communication
Store maintenance
Safety compliance
Bilingual
Public Speaking
Organizational skills
Active listening
Accomplishments
The Women's Civic League of Pasadena - May 7, 2018
Track and Field - May 20, 2022
Mentors For life- 2017, 2019
National Cheerleaders Association Superior Blue ribbon- 2020