Jade Bejarano
Fresno
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Whole Foods Market
06.2022 - Current
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products.
- Drove client satisfaction with detailed and current product knowledge.
- Organized items in storage areas, arranging similar items together for easy access.
- Selected, bagged, and staged grocery orders for guests.
- Assisted with collection, loading, and acceptance of payment for customer pick-up and delivery orders.
- Handled stressful situations professionally and multitasked with ease.
- Collaborated with team to complete daily tasks and enhance service delivery.
- Covered multiple store areas by cross-training in different roles.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Front of House Staff
Kikku Kitchen
02.2021 - 07.2021
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Serviced bathroom by cleaning surfaces and replacing soap
- Kept hostess station neat and clean with well-stocked supplies
- Reset tables between guests by restocking low items and wiping down surfaces
- Established a welcoming atmosphere by greeting each guest warmly
- Checked entryway regularly and handled needs such as window cleaning and trash removal
- Kept register accurate through correct billing, payment processing, and cash management practices.
Customer Service Representative
Joann Fabric & Crafts store
07.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Provided primary customer support to internal and external customers in a fast-paced environment
- Assisted customers with setting appointments, shipping, special orders, and curbside pick-up
- Fielded customers questions regarding available merchandise, sales, current prices, and upcoming store changes.
Food Bank Volunteer
Central California Food Bank
12.2018 - 02.2019
- Maintained accurate log in-stock food supply
- And restocked shelves when inventory got low
- Loaded completed boxes onto pallets before departure
- Prepared and packaged boxed during the assembly line phase
- Maintained the cleanliness of the warehouse by organizing, sorting stock items, and cleaning the facility
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Edited letters and documents to keep all company materials free of grammatical errors
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before departure
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
Education
College - Criminology
Clovis Community College
Clovis, CA05-2025
Skills
- Fast typing speed
- Organizational Skills
- Positive and Professional
- Working with people with developmental disabilities
- Communication skills
- Problem Resolution
- Serving Experience
- English
- Clerical Support
- Computer skills
Certification
- Driver's License
- Food Handler Certification
- Typing Certification
Timeline
Customer Service Representative
Whole Foods Market
06.2022 - Current
Front of House Staff
Kikku Kitchen
02.2021 - 07.2021
Customer Service Representative
Joann Fabric & Crafts store
07.2020 - 01.2021
Food Bank Volunteer
Central California Food Bank
12.2018 - 02.2019
College - Criminology
Clovis Community College
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