Summary
Overview
Work History
Education
Skills
Timeline
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Jade Blanco

West Palm Beach,FL

Summary

Dynamic and results-driven professional excelling in complaint handling and customer satisfaction. Adept at multitasking and implementing process improvements, I consistently enhanced guest experiences and fostered loyalty through effective communication and a commitment to continuous improvement.

Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.

Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of hospitality best practices and guest satisfaction strategies.

Overview

8
8
years of professional experience

Work History

FOH Team Member

Newks Eatery Cafe
11.2016 - 04.2022
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain efficient front-of-house operations during peak hours.
  • Assisted in training new staff on service protocols and menu offerings, enhancing team performance.
  • Implemented strategies to improve guest satisfaction through attentive service and proactive communication.
  • Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Observed diners to respond to additional requests and determine when meal completed.

Food Service Worker

Shawarma House
02.2014 - 07.2016
  • Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to maintain cleanliness and organization in dining area.
  • Monitored inventory levels, providing timely feedback for stock replenishment needs.
  • Implemented process improvements that enhanced service speed during peak hours.
  • Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Stocked shelves to organize aisles in assigned department.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Education

Felix Varela Senior Highschool
Miami, FL
06-2005

Skills

  • Complaint handling
  • Time management
  • Active listening
  • Task prioritization
  • Multitasking Abilities
  • Effective communication
  • Professionalism
  • Goal setting
  • Customer satisfaction
  • Continuous improvement
  • Professional demeanor
  • Problem-solving aptitude

Timeline

FOH Team Member

Newks Eatery Cafe
11.2016 - 04.2022

Food Service Worker

Shawarma House
02.2014 - 07.2016

Felix Varela Senior Highschool

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Jade Blanco