Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Boston

Ocoee,FL

Summary

Excited to show extensive skills while providing this company with consistent & higher sales. Completing cash register transactions and maintaining accurate records of all transactions. Highly motivated to create more success with extensive customer service and sales experience. Sole intentions to create a warm goal-oriented environment, well versed in greeting a high-volume amount of customers and recommending each & every one merchandise based on their individual requirements.

Overview

4
4
years of professional experience

Work History

Crew Member

Popeye's Restaurants
02.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Team Member

Chipotle Grill
05.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Crew Member

Dunkin' Donuts
01.2023 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.

Store Associate

Universal Studio Orlando
06.2022 - 09.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Shift Leader

Wendys Restaurant
03.2022 - 07.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Analyzed sales figures and identified areas for improvement.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

Crew Member

Dunkin Donuts
01.2021 - 07.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Service Crew Member

Popeye's Restaurants
06.2020 - 12.2020
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Pinellas Technical Education Center
St. Petersburg, FL
04.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Organization
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Team Collaboration
  • Time management mastery

Timeline

Crew Member

Popeye's Restaurants
02.2024 - Current

Team Member

Chipotle Grill
05.2023 - 01.2024

Crew Member

Dunkin' Donuts
01.2023 - 05.2023

Store Associate

Universal Studio Orlando
06.2022 - 09.2022

Shift Leader

Wendys Restaurant
03.2022 - 07.2022

Crew Member

Dunkin Donuts
01.2021 - 07.2021

Service Crew Member

Popeye's Restaurants
06.2020 - 12.2020

GED -

Pinellas Technical Education Center
Jade Boston