Jade Braxton

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Works quickly and efficiently while providing outstanding guest service in a fast-paced setting

• Receives and screens and writes email; discards junk mail and sets aside routine items to respond to and delivers other mail to appropriate staff.

• Relaying specific store operation information to the appropriate department

• Following HIPAA policies to safeguard store financial data and sensitive customer information

• Assist customers in a timely manner to avoid long wait times

• Calm upset or frustrated customers by providing excellent and friendly service

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Pulls files for staff, management and third-party requests.

• Answers incoming calls, providing frontline customer support or assistance with product and service transactions.

• Transfers calls to appropriate department

• Uses a computer and various electronic devices/systems to plan, schedule, communicate, research (the Internet and various information systems), digitize information (scanner), create, exchange, record and use information (databases), make/check calculations (calculator/spreadsheet), etc.