Jade Brown
Sacramento,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and customer service. Dedicated to expanding my knowledge and exceeding any tasks given to me. Exceptional at doing everything to enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Manager/Assistant Leasing Manager
Amc Llc Apartment Management Consultants
03.2023 - 02.2024
- Showed and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Addressed, investigated and resolved tenant complaints and documented action taken.
- Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
- Effectively resolved conflicts among residents or between residents and management, maintaining a harmonious living environment.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management. Generated Move-in cost forms.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Submitted work order requests and followed up on maintenance process with residents.
- Organized and detail-oriented with a strong work ethic.
- Completed all move out dispositions/ SODAs.
- Generate renewal offers for existing tenants.
- Generate 3 day pay-or-quit notices for unpaid balances.
- Collect and post rent payments.
- Approve/Deny applications.
- Prepare lease documents using property standards and regulations.
- Performed move-in inspections.
- Excellent negotiation and closing skills.
- File paperwork into correct documents.
- File evictions when necessary.
- Kept track of property leasing, availability, and occupancy percentage.
- Knowledgeable in AIM, On-Site, and Anyone Home.
- Maintained professional communication with residents, applicants, and representatives of other companies.
- Maintained and followed up with resident receivables and delinquencies.
Lead Server
Lucilles Smokehouse BBQ
01.2021 - 11.2022
- Processed orders and sent to kitchen employees for preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Sales Associate Specialist
Living Spaces
01.2019 - 01.2021
- Utilized upselling techniques to promote additional products and increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted average transaction value through effective cross-selling of related products or services.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Center High School
Antelope, CA05.2018
Skills
- Computer Proficiency in Microsoft Word, Excel, and Outlook
- Dedicated to the highest quality of work
- Strong interpersonal and time management skills
- Great at handling pressure and working in new environments
- Fast learner and team player
- Excellent organizational skills
- Eager to strive for higher expectations
- Professionalism and problem solving
Timeline
Assistant Manager/Assistant Leasing Manager
Amc Llc Apartment Management Consultants
03.2023 - 02.2024
Lead Server
Lucilles Smokehouse BBQ
01.2021 - 11.2022
Sales Associate Specialist
Living Spaces
01.2019 - 01.2021
High School Diploma -
Center High School
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