Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Brown

Sacramento,CA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Experienced with community management, including property operations and resident relations. Well-versed in sales, personnel management, and customer service. Dedicated to expanding my knowledge and exceeding any tasks given to me. Reliable and knowledgeable. Exceptional at doing everything to enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Assistant Community Director

FPI Management
03.2024 - Current
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies. Enforced strict rent payment deadlines, did daily calls and emails to ensure a low delinquency rate.
  • Processed and submitted invoices to corporate.
  • Completed daily and weekly status reports.
  • Maintained constant communication including emails and calls with our ownership regarding delinquency, evictions, leasing goals, and lease renewal goals.
  • Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
  • Collected rent and utilities for an elevated luxury 326-unit property and maintained 5% delinquency rate.
  • Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
  • Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
  • Conducted property checks and addressed violations with residents. Handled all resident issues and complaints.
  • Maintained professional conduct at all times and created a positive work environment for everyone around me. supported and uplifted all of my team.
  • Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
  • Prepared and processed applications, initial payments, lease agreements and security documentation for new residents.
  • Conducted site walks, unit inspections, and property inspections.
  • Completed all move out dispositions.
  • Prepared and served 3 day notices, lease violations, and other notices that contributed to the success of the property.
  • I successfully have started no evictions for the year of 2025. I proudly started up a run club for the entire property as well.
  • Knowledgeable in YARDI, On-site/Real Page, Sightplan, SiteAudit Pro, EXCEL, and Word.

Assistant Manager/Leasing Manager

Amc Llc Apartment Management Consultants
03.2023 - 02.2024
  • Showed and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Addressed, investigated and resolved tenant complaints and documented action taken.
  • Coordinated move-in procedures for new tenants while minimizing vacancy periods between leases.
  • Effectively resolved conflicts among residents or between residents and management, maintaining a harmonious living environment.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Maintained accurate records of rental payments, deposits, and expenses for effective financial management. Generated Move-in cost forms.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Submitted work order requests and followed up on maintenance process with residents.
  • Organized and detail-oriented with a strong work ethic.
  • Completed all move out dispositions/ SODAs.
  • Generate renewal offers for existing tenants.
  • Generate 3 day pay-or-quit notices for unpaid balances.
  • Collect and post rent payments.
  • Approve/Deny applications.
  • Prepare lease documents using property standards and regulations.
  • Performed move-in inspections.
  • Excellent negotiation and closing skills.
  • File paperwork into correct documents.
  • File evictions when necessary.
  • Kept track of property leasing, availability, and occupancy percentage.
  • Knowledgeable in AIM, On-Site, and Anyone Home.
  • Maintained professional communication with residents, applicants, and representatives of other companies.
  • Maintained and followed up with resident receivables and delinquencies.

Lead Server

Lucilles Smokehouse BBQ
01.2021 - 11.2022
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Sales Associate Specialist

Living Spaces
01.2019 - 01.2021
  • Utilized upselling techniques to promote additional products and increase sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted average transaction value through effective cross-selling of related products or services.
  • Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Center High School
05.2018

Skills

  • Computer Proficiency in Microsoft Word, Excel, Outlook, YARDI, Excel, Realpage/Onsite, Sightplan, SiteAuditPro, KNOCK, and Anyone Home
  • Dedicated to the highest quality of work
  • Strong interpersonal and time management skills
  • Great at handling pressure and working in new environments
  • Fast learner and team player
  • Excellent organizational skills
  • Eager to strive for higher expectations
  • Professionalism and problem solving
  • Rent collection
  • Resident satisfaction
  • Resident relations
  • Tracking spreadsheets

Timeline

Assistant Community Director

FPI Management
03.2024 - Current

Assistant Manager/Leasing Manager

Amc Llc Apartment Management Consultants
03.2023 - 02.2024

Lead Server

Lucilles Smokehouse BBQ
01.2021 - 11.2022

Sales Associate Specialist

Living Spaces
01.2019 - 01.2021

High School Diploma -

Center High School

Similar Profiles

CREATE PROFILE