Lara Bruister
Satsuma,AL
Overview
23
23
years of professional experience
Work History
Field Service Representative/ Remote
Safelite Auto Glass
Mobile, Alabama
01.2021 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CSR
Safelite Auto Glass
Mobile, AL
01.2017 - 01.2021
- Answered support calls to learn about and address customer needs, complaints, or other issues with products or services.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
Dispatcher
Safelite Auto Glass
Mobile, AL
01.2015 - 01.2017
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Researched alternate routes when necessary due to traffic or road conditions.
- Provided support to drivers in regards to directions, paperwork.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Verified that all required documents were received prior to dispatch.
- Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
- Responded to customer messages in regards to delivery issues.
Manager
Glass Masters/ Auto Glass Now
Mobile, AL
07.2011 - 11.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
District Manager
Glass Masters
Mobile, AL
01.2009 - 07.2013
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
Manager
Glass Masters
Mobile, AL
12.2001 - 01.2009
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
CSR
Auto Glass Now
Pensacola, FL
12.2000 - 12.2001
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
Timeline
Field Service Representative/ Remote
Safelite Auto Glass
01.2021 - Current
CSR
Safelite Auto Glass
01.2017 - 01.2021
Dispatcher
Safelite Auto Glass
01.2015 - 01.2017
Manager
Glass Masters/ Auto Glass Now
07.2011 - 11.2014
District Manager
Glass Masters
01.2009 - 07.2013
Manager
Glass Masters
12.2001 - 01.2009
CSR
Auto Glass Now
12.2000 - 12.2001