Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Butler

Fairfax,VA

Summary

Hospitality professional with proven track record in managing front desk operations and improving guest experiences. Known for exceptional organizational skills and ability to lead teams effectively. Reliable and adaptable, ensuring smooth operations even in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Assistant Front Desk Manager

Northern Virginia Pediatric Associates
04.2022 - Current
  • Manage front desk operations and patient intake for a high-volume pediatric medical practice, supporting over 100 patients daily.
  • Schedule and coordinate appointments, referrals, and provider calendars using Allscripts PM and EHR systems.
  • Ensure HIPAA compliance and secure handling of protected health information (PHI) in all communications and documentation.
  • Collaborate with clinical staff to prioritize urgent care visits, triage scheduling conflicts, and streamline patient flow.
  • Reconcile patient payments and co-pay daily; generate financial reports and audit transactions to ensure billing accuracy.
  • Maintain and update insurance verification, prior authorizations, and referral tracking to support clinical efficiency.
  • Serve as liaison between providers, patients, and insurance companies to resolve administrative issues promptly.

Patient Service Representative

Capital Area Pediatrics
10.2021 - 04.2022
  • Managed patient communications and appointment scheduling through Athena Health and Phreesia platforms.
  • Verified insurance eligibility, updated patient demographics, and coordinated follow-up care for pediatric patients.
  • Created and distributed time-sensitive updates to patients and caregivers regarding COVID-19 protocols and CDC guidelines.
  • Processed inbound calls, triaged appointment needs, and ensured accurate documentation for medication and referral requests.
  • Work cross-functionally with clinical and administrative teams to optimize access to care and improve patient satisfaction.

Sales Associate

Dick’s Sporting Goods
10.2020 - 10.2021
  • Delivered excellent customer service by processing transactions accurately and resolving issues at the point of sale.
  • Conducted inventory audits and managed merchandise flow to maintain accurate stock levels and reduce shrinkage.
  • Handled daily cash reconciliation and assisted with store operations during peak traffic hours.

Education

Bachelor of Science - Psychology

George Mason University
Fairfax, VA
12.2024

Skills

  • 4 years of administrative and customer service experience in healthcare and retail settings
  • Proficient in medical scheduling software: Allscripts, Athena Health, Phreesia
  • Knowledge of healthcare operations, HIPAA compliance, insurance processing, and patient relations
  • Experienced in high-volume call center environments, patient triage, and front office administration
  • Strong interpersonal communication, time management, and conflict resolution skills
  • Organizational proficiency
  • Demonstrated ability to maintain confidentiality and handle sensitive data with discretion

Timeline

Assistant Front Desk Manager

Northern Virginia Pediatric Associates
04.2022 - Current

Patient Service Representative

Capital Area Pediatrics
10.2021 - 04.2022

Sales Associate

Dick’s Sporting Goods
10.2020 - 10.2021

Bachelor of Science - Psychology

George Mason University

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