Jade Caldwell
Corona,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer service/ Patient representative
Anthem Blue Cross/ Elevance Health
08.2022 - 10.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Wellness technician (seasonal)
APR CONSULTING INC.
04.2021 - 04.2022
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Advised patients and families on health topics pertinent to care and treatment.
- Maintained accurate patient charts and medical records.
- Evaluated patient histories and medical records for accuracy and completeness.
Customer service specialist
American central
02.2020 - 04.2022
- Responded to customer requests for products, services, and company information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
HIghschool diploma -
Centennial High School
01.2020
Skills
- Call Center Technology
- Proficient in Microsoft Office
- Clinical Management Systems
- Health Insurance Systems Management
- Strong Verbal Communication
- Patience
- Analytical Problem-Solving
- Empathy
- Product/Service Knowledge
- Adaptability
- Effective Time Management
- Attention to Detail
- Positive Attitude
- Technical Expertise
- Team-Oriented
- Conflict Resolution Skills
- Persistence & Resilience
- Professionalism
- Multitasking
- Goal-Oriented
- Cultural Sensitivity
- Reliability & Accountability
- Confidence
Key Qualities
- Excellent Communication Skills
- Patience
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Adaptability
- Time Management
- Attention to Detail
- Positive Attitude
- Technical Proficiency
- Team-Oriented
- Conflict Resolution Skills
- Persistence & Resilience
- Professionalism
- Multitasking
- Goal-Oriented
- Cultural Sensitivity
- Reliability & Accountability
- Confidence
Timeline
Customer service/ Patient representative
Anthem Blue Cross/ Elevance Health
08.2022 - 10.2023
Wellness technician (seasonal)
APR CONSULTING INC.
04.2021 - 04.2022
Customer service specialist
American central
02.2020 - 04.2022
HIghschool diploma -
Centennial High School
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