Jade Caldwell
Corona,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer service/ Patient representative
Anthem Blue Cross/ Elevance Health
08.2022 - 10.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Wellness technician (seasonal)
APR CONSULTING INC.
04.2021 - 04.2022
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Advised patients and families on health topics pertinent to care and treatment.
- Maintained accurate patient charts and medical records.
- Evaluated patient histories and medical records for accuracy and completeness.
Customer service specialist
American central
02.2020 - 04.2022
- Responded to customer requests for products, services, and company information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
HIghschool diploma -
Centennial High School
01.2020
Skills
- Call Center Technology
- Proficient in Microsoft Office
- Clinical Management Systems
- Health Insurance Systems Management
- Strong Verbal Communication
- Patience
- Analytical Problem-Solving
- Empathy
- Product/Service Knowledge
- Adaptability
- Effective Time Management
- Attention to Detail
- Positive Attitude
- Technical Expertise
- Team-Oriented
- Conflict Resolution Skills
- Persistence & Resilience
- Professionalism
- Multitasking
- Goal-Oriented
- Cultural Sensitivity
- Reliability & Accountability
- Confidence
Key Qualities
- Excellent Communication Skills
- Patience
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Adaptability
- Time Management
- Attention to Detail
- Positive Attitude
- Technical Proficiency
- Team-Oriented
- Conflict Resolution Skills
- Persistence & Resilience
- Professionalism
- Multitasking
- Goal-Oriented
- Cultural Sensitivity
- Reliability & Accountability
- Confidence
Timeline
Customer service/ Patient representative
Anthem Blue Cross/ Elevance Health
08.2022 - 10.2023
Wellness technician (seasonal)
APR CONSULTING INC.
04.2021 - 04.2022
Customer service specialist
American central
02.2020 - 04.2022
HIghschool diploma -
Centennial High School
Similar Profiles
CAROLYN N. JONESCAROLYN N. JONES
Medical Management Specialist at Anthem Blue Cross - Elevance Health (Remote)Medical Management Specialist at Anthem Blue Cross - Elevance Health (Remote)
Johnny GabiceJohnny Gabice
Customer Service Representative at Anthem Blue Cross Blue Shield/Elevance HealthCustomer Service Representative at Anthem Blue Cross Blue Shield/Elevance Health
Cynthia MontgomeryCynthia Montgomery
Group Underwriter II at Elevance Health dba Anthem Blue Cross Blue ShieldGroup Underwriter II at Elevance Health dba Anthem Blue Cross Blue Shield
Douglas BarnesDouglas Barnes
Outside Sales Representative at Industrial Supply CompanyOutside Sales Representative at Industrial Supply Company
Courtney CowanCourtney Cowan
Assistant Store Manager at QuiksilverAssistant Store Manager at Quiksilver