Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jade Callera

Chula Vista

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Considered hardworking, ethical and detail-oriented. Devoted Caregiver, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavior Technician

Behavior Frontiers
12.2023 - 04.2024
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Implemented strategies to reduce anxiety and stress levels in clients.
  • Charted on each patient daily.
  • Supported client using principles of applied behavior analysis.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained patient records, documenting changes in patient condition.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Caregiver, Special Needs

Maxium Healthcare
11.2022 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Kept complete and accurate records, documenting care and patient progress.
  • Maintained confidentiality and privacy to protect individual's rights and well-being.
  • Completed regular check-ins and progress report for each client.
  • Maintained entire family's schedule and organized events.

Esthetician/ Receptionist

Ashmarie SkinCare
05.2022 - Current


  • Sterilized equipment for patient treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Educated guests on current promotions, events and services within store or salon.
  • Informed guests of appropriate products available to increase retail sales.
  • Explained benefits of skin care products to clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Resolved customer complaints and facilitated conflict resolutions.

Front Desk Agent

Hotel Republic San Diego
05.2022 - 08.2022


  • Answered customer telephone calls promptly and appropriately handled needs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Stored guest valuables in safe and individual boxes for security.

Front of House Team Member

Chick Fill A
10.2021 - 05.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Associate of Science - Computer And Information Systems Security

South Western College
Chula Vista, CA
06.2025

High School Diploma -

Olympian High School
Chula Vista, CA
06.2017

Skills

  • Spa treatment services expert
  • Strong communication skills
  • Microdermabrasion treatments
  • Hydrating body wrap procedures
  • Advanced facials specialist
  • Sales background
  • Superior attention to detail
  • Self-motivated
  • Outstanding client care
  • Sales Expertise
  • Schedule Management
  • Excellent Team Player
  • Guest Services Expertise
  • Sanitization
  • Outstanding Client Care
  • Client Intakes
  • Product Promotion
  • Customer Consultations
  • Room Assignments
  • Product Knowledge
  • Order Taking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Certification

  • CPR
  • Home CareAide

Languages

Spanish
Limited Working
Tagalog
Full Professional

Timeline

Behavior Technician

Behavior Frontiers
12.2023 - 04.2024

Caregiver, Special Needs

Maxium Healthcare
11.2022 - Current

Esthetician/ Receptionist

Ashmarie SkinCare
05.2022 - Current

Front Desk Agent

Hotel Republic San Diego
05.2022 - 08.2022

Front of House Team Member

Chick Fill A
10.2021 - 05.2022

Associate of Science - Computer And Information Systems Security

South Western College

High School Diploma -

Olympian High School

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Jade Callera