Jade Campbell
Victorville,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Pension Claims Processor/Analyst
Northwest Administrators Inc.
11.2020 - 10.2023
- Thoroughly assess participant and beneficiary applications and inquiries regarding retirement and death benefits to validate the completeness of documentation, ensuring accurate filing and upload into the system.
- Provide and document clear communication with participants and beneficiaries, guiding them through the application and claims processes
- Verify employment and severance dates, to determine pension effective date.
- Prepare benefit election forms, and tax forms.
- Process and finalize benefit claims for payment, ensuring accuracy and adherence to established procedures
- Review and respond to appeals of denials, demonstrating a comprehensive understanding of trusts articles and rules of retirement
- Conduct thorough reviews and approval of denial/benefit determinations, upholding compliance with regulatory guidelines
- Scrutinize retiree payment history for discrepancies, promptly addressing and resolving any issues
- Uphold strict confidentiality standards while handling sensitive participant information
- Accurately input routing and account numbers for direct deposit, facilitating seamless and error-free financial transactions
- Meet and exceed established accuracy and production goals, ensuring efficient and effective workflow
Interlock Manager
Foss Audio
11.2018 - 07.2019
- Coordinate the scheduling of installs, removals, and maintenance for interlock devices, ensuring timely and reliable service
- Develop, review, and update processes and behaviors for associates to proactively identify, respond to, and resolve customer issues during the initial contact, fostering an enhanced customer experience and minimizing repeat inquiries
- Lead training programs to develop and mentor technicians and sales personnel across all store locations, ensuring a high level of expertise and consistency in service delivery
- Initiate the creation of new client communication materials, including emails and lease agreements, to facilitate clear and effective client interactions
- Implement measures to maintain the lowest levels of delinquency, employing proactive strategies to prevent and address overdue accounts
- Effectively communicate department policies to ensure uniformity in addressing customer concerns, promoting a cohesive approach to issue resolution
- Develop and maintain accurate Excel reports containing comprehensive client information and payment history, providing a reliable reference for informed decision-making
- Ensure precise input and reporting of client information in D-safe, guaranteeing alignment with the correct court jurisdiction and regulatory requirements.
Assistant Property Manager
Fairfield Residential LLC
06.2017 - 05.2018
- Conduct move-in orientations for new residents to ensure a seamless transition
- Spearheaded efforts to achieve and maintain peak occupancy levels through strategic leasing initiatives
- Maintain meticulous records of resident and property activities to ensure accurate data management
- Manage service repair requests and resident concerns with efficiency
- Answer phones with a welcoming demeanor, providing successful customer service to residents and prospects
- Uphold to Fair Housing Laws, ensuring ethical and compliant property management
- Administer rent postings and ledger charges for precise financial record-keeping
- Complete seamless move-out processes, managing dispositions for departing residents
- Generate and distribute resident notices to communicate important information and updates
- Effectively code and process invoices, contributing to efficient financial management
- Market available units through various channels to attract prospective residents
- Represent management in court during eviction process.
Assistant Property Manager
Investment Concepts Inc.
01.2016 - 05.2017
- Assist Community Director with coding invoices, managing dispositions, conducting move-out inspections, preparing funds for deposit, and accompanying vendors on site
- Conduct inspections of rental-ready units to ensure compliance with property standards
- Schedule and coordinate maintenance requests efficiently
- Demonstrate proficiency in Yardi and other on-site management tools
- Ensure optimal occupancy levels through strategic leasing initiatives
- Maintain accurate records of resident and property activities for effective data management
- Analyze and process applications, employment verifications, and landlord verifications
- Address service repair requests and resident concerns with efficiency and diplomatic communication
- Answer phones with a welcoming demeanor, providing successful customer service to residents and prospects
- Comply with Fair Housing Laws to maintain ethical and compliant property management
- Conduct move-in orientations for new residents to facilitate a smooth transition.
Leasing Consultant
FPI Management
03.2015 - 12.2015
- Manage service repair requests and resident concerns with efficiency and a diplomatic approach
- Answer phones with a welcoming demeanor, providing successful customer service to residents and prospects
- Comply to Fair Housing Laws, ensuring ethical and compliant property management
- Administer rent postings and ledger charges for precise financial record-keeping
- Complete seamless move-out processes, managing dispositions for departing residents
- Generate and distribute resident notices to communicate important information and updates.
Store Manager
Popeye's
11.2012 - 11.2015
- Effectively manage the opening and closing procedures of the store
- Supervise and provide leadership to a team of employees, ensuring smooth operations
- Handle voids and refunds efficiently, maintaining accurate transaction records
- Resolve customer complaints with a focus on achieving customer satisfaction and loyalty
- Positively greet and tend to customers' needs, fostering a positive dining experience
- Maintain a friendly and professional work environment to enhance team morale and productivity.
Education
Associates of Applied Science - Legal Administration
Renton Technical College
08.2022
Skills
- Microsoft Office
- Microsoft Teams
- Adobe Pro
- DocuSign
- Drop Box
- Clio Case Management Software
- Legal Research
- Yardi
- LexisNexis
- Document Preparation
- Calendar Management
- Organization/ Accurate record keeping
- Marketing
- Manual Calculations
References
Available Upon Request
Timeline
Pension Claims Processor/Analyst
Northwest Administrators Inc.
11.2020 - 10.2023
Interlock Manager
Foss Audio
11.2018 - 07.2019
Assistant Property Manager
Fairfield Residential LLC
06.2017 - 05.2018
Assistant Property Manager
Investment Concepts Inc.
01.2016 - 05.2017
Leasing Consultant
FPI Management
03.2015 - 12.2015
Store Manager
Popeye's
11.2012 - 11.2015
Associates of Applied Science - Legal Administration
Renton Technical College
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