Jade Carpenter
New York,NY
Summary
Proven leader in sales and training, adept at fostering client relationships and enhancing customer retention. Excelled in roles requiring exceptional communication skills and product knowledge, driving sales growth and team productivity. Achieved notable increases in sales targets and client satisfaction through strategic upselling and personalized service.
Overview
18
18
years of professional experience
Work History
Sales Brand Ambassador
Timothy Oulton
12.2022 - Current
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
- Fostered relationships with Trade accounts to increase revenue and exceed goals.
- Generated leads by hosting in-store events, showcasing product features and benefits to prospective customers.
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Harbored a positive team environment that encouraged collaboration, resulting in increased sales performance and overall job satisfaction.
- Exceeded quarterly sales targets through persistent follow-up strategies that nurtured leads into loyal clients.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Achieved high client retention rates by establishing rapport with customers, understanding their needs, and offering tailored solutions.
Product Knowledge Trainer, Global Training Team
Timothy Oulton
08.2023 - Current
- Promoted a culture of continuous learning by delivering tailored training sessions weekly to maximize relevance and effectiveness.
- Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Maintained and upheld brand standards and guidelines.
Sales Team Leader, Furniture
Crate&Barrel
09.2022 - 12.2022
- Reported sales data to upper management for review.
- Communicated with clients to find and design layout best suited for client needs and location.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Design Expert
Crate&Barrel
12.2021 - 12.2022
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
- Worked within budgetary constraints to advise quality and design of furniture in houses and apartments.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
Server/Certified Trainer
Red Lobster Hospitality LLC
05.2007 - 04.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
High School Diploma -
St Francis Community High School
St Francis, Ks2004
Associate of Arts -
Laramie County Community College
Cheyenne, WYSkills
- Communication skills
- Multi-tasking ability
- Product knowledge
- Customer retention
- Customer Service
- Upselling techniques
- Motivated team player
- Client relationship building
- Planning and coordination
- Goal oriented
Timeline
Product Knowledge Trainer, Global Training Team
Timothy Oulton
08.2023 - Current
Sales Brand Ambassador
Timothy Oulton
12.2022 - Current
Sales Team Leader, Furniture
Crate&Barrel
09.2022 - 12.2022
Design Expert
Crate&Barrel
12.2021 - 12.2022
Server/Certified Trainer
Red Lobster Hospitality LLC
05.2007 - 04.2023
High School Diploma -
St Francis Community High School
Associate of Arts -
Laramie County Community College
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