Jade O. Cole
Chambersburg,Pennsylvania
Summary
Experienced in customer service and adept at navigating various systems, seeking a position as a client services representative. Strong background in providing exceptional support to clients, confident in ability to deliver outstanding service and build lasting relationships. Skilled in problem-solving and effective communication, committed to resolving issues efficiently and ensuring customer satisfaction. Goal is to contribute expertise and dedication to a dynamic organization that values exceptional client support.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Colony House Furniture
12.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Senior Consumer Care Representative
Hydro Flask/OXO
03.2018 - 05.2024
- Consistently delivered high-quality support for Hydro Flask and OXO product questions in a call center environment.
- Reviewed and responded to customer inquiries via email
- Spoke to customers regarding products and services via Live Chat
- Reviewed and managed Social Media content
- Mentored New Hire Agents
Customer Service Representative
First Data
01.2017 - 02.2018
- Resolved merchant related inquiries regarding credit card equipment and merchant transactions and chargebacks
- Ordered credit card machine supplies upon customer request
Credit Card Fraud Analyst
Citibank
05.2015 - 01.2017
- Fielded and resolved incoming calls from clients related to suspicious activity on their account
- Completed outbound calls to clients to verify account activity and verify client identity to remove account blocks
- Systemically blocked client accounts as necessary
Waitress/Hostess
Chambersburg Diner
01.2016 - 07.2016
- Greeted and seated customers
- Gathered and delivered customer food orders
Assistant Manager/Food Service
McDonalds
05.2010 - 06.2016
- Opened and closed the store
- Served customers
- Schedule planning
Education
Graduate -
Chambersburg Area Senior High School
Chambersburg, Pennsylvania01.2014
Skills
- Intermediate computer skills
- Outlook
- Clerical
- Customer Service
- Efficient in Microsoft Office Applications
- Sales
Timeline
Sales Consultant
Colony House Furniture
12.2024 - Current
Senior Consumer Care Representative
Hydro Flask/OXO
03.2018 - 05.2024
Customer Service Representative
First Data
01.2017 - 02.2018
Waitress/Hostess
Chambersburg Diner
01.2016 - 07.2016
Credit Card Fraud Analyst
Citibank
05.2015 - 01.2017
Assistant Manager/Food Service
McDonalds
05.2010 - 06.2016
Graduate -
Chambersburg Area Senior High School
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