Jade Colt
Lakewood,WA
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of things and training in a new job. Motivated to learn, grow and excel in a new industry.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Lifestance Health
11.2021 - 09.2023
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
Retina Institute Of Washington
02.2021 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Administrative Clerk
Capstone Logistics LLC.
04.2017 - 01.2020
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Answered multi-line phone calls and transferred callers to appropriate department or staff member.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Entered po numbers data into system and updated customer contacts, deliveries and pallets information to keep records current.
- Authorized checks, and printed receipts for bills given to truck drivers coming in.
- Checked in truck drivers, and assigned them doors to get offloaded.
Retail Sales Associate
Zayra’s Fashion
08.2016 - 02.2017
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Maintained clean sales floor and straightened and faced merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers by answering questions and fulfilling requests.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with locating and choosing merchandise in any store department.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Crew Team Member
McDonald's Restaurant
01.2016 - 08.2016
- Processed payments and collected cash payment for order totals.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted other team members to achieve goals.
- Recorded orders by answering customer questions and entering requests in system.
- Greeted customers at drive-thru and took food orders.
- Maintained restaurant using cleaning utensils, chemical cleaning products and protective equipment.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
Clover Park Technical College
Lakewood, WA12.2020
Skills
- Customer follow-up
- Spreadsheet development
- Billing and Invoicing
- Database Entry
- Cash Management
- Verbal and written communication
- Bilingual, fluent Spanish and english speaker
- Organized
- Sorting and labeling
- Taking Directions
- Appointment Scheduling
- Payment collection
- Medical office administration
Additional Information
References:
- Jamie Ameline - Operation's manager at LifeStance Health
253-267-2394
- Daena Puente - Ex Coworker at Lifestance Health
253-230-2712
- Surrinah Sayavong - Previous Suppervisor at Retina Institute of WA.
253-222-2997
Timeline
Front Desk Medical Receptionist
Lifestance Health
11.2021 - 09.2023
Medical Receptionist
Retina Institute Of Washington
02.2021 - 11.2021
Administrative Clerk
Capstone Logistics LLC.
04.2017 - 01.2020
Retail Sales Associate
Zayra’s Fashion
08.2016 - 02.2017
Crew Team Member
McDonald's Restaurant
01.2016 - 08.2016
High School Diploma -
Clover Park Technical College