Jade Comeaux
Eastvale
Summary
Dynamic and results-driven professional with a proven track record at Nordstrom, excelling in customer service and problem-solving. Adept at collaborating with teams to optimize account recovery strategies, enhancing customer loyalty through effective communication and empathy. Committed to continuous improvement and achieving outstanding results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Collections Support 2
Wex Bank
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Account Recovery Specialist
Nordstrom
05.2021 - 10.2024
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Coordinated effectively with other departments such as sales and customer service to streamline communication and promote a unified approach to account recovery.
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Collaborated with legal counsel when necessary to initiate litigation proceedings against uncooperative clients or those unable to repay their debts voluntarily.
- Optimized account recovery strategies, utilizing data-driven insights to drive decisionmaking.
- Increased recovered revenue through diligent follow-up on outstanding debts and negotiation of payment arrangements.
Media Mix
Sales Associates
04.2015 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
Business
Citrus College
Glendora, CA02-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Collections Support 2
Wex Bank
01.2024 - Current
Account Recovery Specialist
Nordstrom
05.2021 - 10.2024
Media Mix
Sales Associates
04.2015 - 02.2021
Business
Citrus College
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