JADE COMEAUX

• Resolved customer inquiries regarding healthcare services and insurance claims efficiently.
• Assisted patients with scheduling appointments and navigating healthcare systems.
• Provided accurate information on policy benefits and coverage options to clients.
• Trained new staff on customer service protocols and best practices in healthcare support.
• Streamlined communication processes between departments to enhance patient experience.
• Implemented feedback mechanisms that improved service quality and responsiveness.
• Led initiatives to optimize workflow, reducing response times for customer inquiries.

• Manage high-volume account recovery caseload remotely: investigate accounts, verify balances, and execute targeted collection strategies.
• Negotiate payment plans and settlements with customers to recover outstanding balances and reduce delinquency.
• Perform skip-tracing and data validation to locate customers and maintain accurate records in internal systems.
• Collaborate with legal and cross-functional teams to escalate accounts when necessary and ensure compliance with company policies.
• Leverage Excel and reporting tools to monitor performance metrics and streamline recovery workflows.
• Remote

• Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
• Coordinated with sales and customer service teams to streamline communication and support a unified approach to account recovery.
• Evaluated pending service calls daily for assigned customers and coordinated with appropriate branches to resolve issues.
• Worked with legal counsel when necessary to initiate litigation proceedings against uncooperative clients or those unable to repay debts voluntarily.
• Optimized account recovery strategies using data-driven insights to support decision-making.
• Increased recovered revenue through diligent follow-up on outstanding debts and negotiation of payment arrangements.
• Remote

• Deliver high-quality customer service and support across channels, resolving inquiries and complaints with patience and professionalism to restore customer confidence.
• Process POS and payment transactions accurately, ensuring correct handling of receipts and payments.
• Drive sales and retention by recommending products, educating customers on promotions, and building rapport through clienteling techniques.
• Manage product listings and coordinate with vendors on e-commerce platforms to ensure accuracy, availability, and favorable pricing.
• Collaborate with management to develop sales strategies, resolve conflicts, and implement process improvements that enhance customer experience and operational efficiency.
• Remote

Completed coursework in Business Administration with emphasis on accounting, data management, and customer service. Relevant coursework: Financial Accounting, Business Statistics, Excel for Data Analysis. Projects included standardizing data-entry templates to improve accuracy and analyzing sales datasets to identify trends and support reconciliations. Skills highlighted: advanced Excel (pivot tables, VLOOKUP), data entry, records management, and customer communication.

• 3.5 GPA