Summary
Work History
Education
Skills
Languages
References
Timeline
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Mia Eryn Jade Cortez

Brooklyn,NY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Work History

Studio Manager

Ficca + Luciano
Brooklyn, New York
08.2024 - Current
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted guests and vendors to assist in navigating space.
  • Encouraged and improved cross-department internal communication.
  • Stocked inventory and ordered office and kitchen supplies.
  • Broke down boxes for garbage and recycling.
  • Monitored office services mailbox for business support needs and requests.

Barista

Common Bond Cafe and Bakery
Houston, TX
12.2023 - 07.2024
  • Maintained calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Ordered and received supplies to restock beverage items.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Account Executive

Athena Consultants
Houston, Texas
11.2023 - 01.2024
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
  • Attended various networking events to identify sales opportunities and build relationships.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Studio Photographer

Lifetouch Portrait Studios
Houston, TX
10.2023 - 01.2024
  • Set up lights, backdrops and props for shoots and events.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Utilized filters, edits and after-effects to enhance photos.
  • Saved and archived images and maintained master image library for future use.
  • Explained price and package details to customers.
  • Took pictures of individuals, families and small groups in studio or on location.
  • Tested equipment prior to use, verifying good working order.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Transferred photographs to computers for editing, archiving and electronic transmission.

Education

Armijo High School
Fairfield, CA

Skills

  • Adaptability
  • Communication
  • Leadership
  • Work Ethic
  • Problem Solving
  • Teamwork
  • Customer Service
  • Bilingual

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Studio Manager

Ficca + Luciano
08.2024 - Current

Barista

Common Bond Cafe and Bakery
12.2023 - 07.2024

Account Executive

Athena Consultants
11.2023 - 01.2024

Studio Photographer

Lifetouch Portrait Studios
10.2023 - 01.2024

Armijo High School
Mia Eryn Jade Cortez