JADE CROSSLEY
Moss Point,MS
Summary
A Licensed Pharmacy Technician and Licensed Life and Health Insurance Producer with entry to mid-level experience, specializing in customer service, communication, inventory management, benefits education, people management, and conflict resolution. Adept at providing quality customer service to diverse populations with patience, compassion, and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
CVS
01.2023 - Current
- Consistently serve customers, support patients and patient care by efficiently and effectively working to support pharmacy staff to help manage prescriptions and process insurance
- Ensuring prescriptions are accurately typed with the correct dosage
- Counting and labeling medication prescribed to patients, checked by a pharmacist for accuracy
- Ordering and stocking medication, maintaining records of inventory, and ensuring that the pharmacy has a sufficient supply of medication
- Answering the phone, giving patient proper guidance, and directing them to the pharmacist for proper counseling
- Working waiting bin and storing patients' medication in the proper storage, in order to locate or keep safe
- Process approximately 2800 prescriptions monthly in a high-traffic pharmacy while ensuring accuracy and compliance with state regulations are met
- Submitting insurance claims and helping customers understand their coverage and out-of-pocket costs
- Responsible for training new technicians and helping them learn the tasks and responsibilities of the role
ENCOMPASS REHABILITATION
01.2023
- Interpreted and enter prescriptions
- Answered, resolved and triaged inbound inquiries
- Understood 3rd party insurances and follow-through of insurance-related issues
- Identified and assembled supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
- Prepared medication for delivery to patients and departments
- Communicated directly with patients over the phone to assist them in the awareness of their medications
- Inventory Control (maintaining a lean inventory)
- Ordered medications and supplies using applicable technology
- Resolved insurance-related issues and assists patients with various forms of financial assistance
- Under supervision of Pharmacist, reviewed prescriptions (right medication, right dosage, right amount)
- Identified medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
LICENSED INSURANCE PRODUCER
AMERICAN INCOME
01.2023
- Educated employees and retirees of life and health benefits
- Had high volume phone contact with policyholders, providers and interested third parties
- Processed policyholder requests from correspondence, phone calls and emails
- Reviewed and maintained new and revised procedures regarding policy information
- Distributed and provided benefit enrollment materials
MEMORIAL HOSPITAL
01.2021
- Interpreted and enter prescriptions
- Answered, resolved and triaged inbound inquiries
- Understood 3rd party insurances and follow-through of insurance-related issues
- Identified and assembled supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
- Prepared medication for delivery to patients and departments
- Communicated directly with patients over the phone to assist them in the awareness of their medications
- Inventory Control (maintaining a lean inventory)
- Ordered medications and supplies using applicable technology
- Resolved insurance-related issues and assists patients with various forms of financial assistance
- Under supervision of Pharmacist, reviewed prescriptions (right medication, right dosage, right amount)
- Identified medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
Education
ASSOCIATE'S DEGREE - PHARMACEUTICAL SCIENCE
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
01.2023
DIPLOMA - College Preparatory Classes
GAUTIER HIGH SCHOOL
Skills
- Drug safety
- Medication Dispensing
- Order Verification
- FDA compliance
- Insurance Verification
- Drug Inventory Management
- Life and Health Insurance Knowledge
- Tech Savvy
Certification
- CERTIFICATE OF COMPLETION PHARMACY TECH CLASS, MISSISSIPPI GULF COAST COMMUNITY COLLEGE, 2023
- PHARMACY TECH LICENSE, MISSISSIPPI BOARDS, 2023
- LIFE AND HEALTH INSURANCE PRODUCER'S LICENSE, MISSISSIPPI INSURANCE COMMISSIONER, 2023
Timeline
PHARMACY TECHNICIAN
CVS
01.2023 - Current
ENCOMPASS REHABILITATION
01.2023
LICENSED INSURANCE PRODUCER
AMERICAN INCOME
01.2023
MEMORIAL HOSPITAL
01.2021
ASSOCIATE'S DEGREE - PHARMACEUTICAL SCIENCE
MISSISSIPPI GULF COAST COMMUNITY COLLEGE
DIPLOMA - College Preparatory Classes
GAUTIER HIGH SCHOOL