Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jade Cruz

El Paso,TX

Summary

A dynamic District Manager experienced in leading customer service teams and overseeing studio operations. Proven track record of driving revenue growth, enhancing client satisfaction, and optimizing operational efficiency. A dedicated leader with a passion for delivering exceptional service and achieving results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, and looking to relocate.

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Manager

Club Pilates Franchise LLC
09.2023 - Current
  • Supervised 3 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other general managers to actualize performance improvement strategies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.

Pilates Instructor

Club Pilates Franchise LLC
07.2022 - Current
  • Attended continuing education classes to maintain current knowledge.
  • Kept facilities and equipment clean and organized.
  • Promoted additional classes and available services to members.
  • Worked in team-based environment to provide clients with optimal fitness services.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted safe and inclusive environment for club clients and members.

General Manager

Club Pilates Franchise LLC
07.2022 - 08.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Property Manager

Livingston Construction LLC
10.2021 - 06.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Customer Service Manager

Staples
08.2014 - 07.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Arts - Ministerial Leadership

Southeastern University
Lakeland, FL
05.2017

Associate of Arts - Psychology

Stanly Early College High School
Albemarle, NC
05.2015

Skills

  • Project Management
  • Financial Management
  • Business Development
  • Profitability Optimization
  • Operations Oversight
  • Staff Recruiting
  • Leadership Development
  • Multi-Unit Management
  • Customer Service
  • Project Planning
  • Sales Reporting

Certification

  • Licensed Health Coach - 2 years
  • Licensed Pilates Instructor - 1 year

Timeline

District Manager

Club Pilates Franchise LLC
09.2023 - Current

Pilates Instructor

Club Pilates Franchise LLC
07.2022 - Current

General Manager

Club Pilates Franchise LLC
07.2022 - 08.2023

Property Manager

Livingston Construction LLC
10.2021 - 06.2022

Customer Service Manager

Staples
08.2014 - 07.2015

Bachelor of Arts - Ministerial Leadership

Southeastern University

Associate of Arts - Psychology

Stanly Early College High School

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Jade Cruz