Jade Cruz
Secaucus,NJ
Summary
Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong customer service skills. Delivers memorable guest experience through welcoming interactions and extensive knowledge.
Overview
1
1
year of professional experience
Work History
Sales Associate
PINK By Victoria's Secret
East Rutherford, NJ
09.2023 - 11.2023
- Welcomed customers, offering assistance to help find store items. Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Fulfillment Center Associate
Amazon
Teterboro, NJ
04.2023 - 09.2023
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using lifting carts.
- Placed incoming and outgoing packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Inspected items for damages or defects prior to sorting into appropriate bins.
- Organized incoming shipments of merchandise and sorted them according to size, type, color, or other criteria.
- Resolved any issues related to incorrect item placements or missing items.
- Trained new hires on sorting operations policies and procedures.
Sales Associate
Bath & Body Works
East Rutherford, NJ
09.2022 - 01.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Cashier. Accepted cash and credit card payments, issued receipts and provided change. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Received shipments of merchandise and stocked shelves according to store requirements.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06-2022
Skills
- Listening Skills
- Outgoing Personality
- Positive and Professional
- Customer Service
- Energetic and Outgoing
- Retail Merchandising Expertise
- Stocking and Receiving
- Shipment Processing
- Verbal/Written Communication
- Excellent Communication Skills
- Teamwork and Collaboration
- Customer Service
- Merchandise Display
- Product Sales
- Exceeds Sales Goals
- Cash Handling
- Money Handling
- Product Restocks
Timeline
Sales Associate
PINK By Victoria's Secret
09.2023 - 11.2023
Fulfillment Center Associate
Amazon
04.2023 - 09.2023
Sales Associate
Bath & Body Works
09.2022 - 01.2023
High School Diploma -
William L Dickinson High School