Summary
Overview
Work History
Education
Skills
Timeline
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Jade Cruz

Portland,OR

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Enthusiastic Student Worker ready to offer natural abilities and incredible work ethic to winning team. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Currently completing Bachelor of Arts degree in Psychology and Philosophy Minor. Eager to expand horizons and make positive impacts. Available for weekend, evening and holiday shifts.

Overview

3
3
years of professional experience

Work History

Crisis Counselor Intern

Lines For Life
12.2023 - Current
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Evaluated risk to client or others by gathering information and conducting assessments.

Crisis Counselor Volunteer

Crisis Text Line
02.2023 - Current
  • Improved community resilience by facilitating group discussions on coping strategies and self-care techniques.
  • Advocated for the importance of mental health services within the broader community, emphasizing their impact on overall wellbeing and quality of life.
  • Completed comprehensive training programs to develop expertise in evidence-based crisis intervention techniques.
  • Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.

Seasonal Sales Associate

H&M Retail Store
05.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cleaner

Peak Performance Home Services
06.2022 - 08.2022
  • Supervisor Name: Brianna Holmes
  • Contact: Brianna Holmes
  • Contact Number: (253)881-1670
  • Performed general housekeeping and cleaning tasks.
  • Took and followed detailed directions from others.
  • Deep cleaning for laborious and strenuous complexes

Student Assistant Volunteer

Dessie F Evans Elementary School
03.2021 - 06.2021
  • 40 hours total of volunteering.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Took and followed detailed directions from others.
  • Taught courses under guidance of senior instructors.
  • Mentored and tutored individual students needing additional help or monitoring.
  • Monitored student behavior in classes, laboratories.
  • Copied, organized and distributed classroom assignments or other paperwork.

Education

Bachelor of Arts - Psychology & Philosophy Minor

University of Portland
05.2024

High School Diploma -

Rogers High School
Puyallup, WA
05.2021

Skills

  • Teamwork and Collaboration

  • Multitasking Abilities

  • Self-Motivated

  • Excellent Communication

  • Patient confidentiality

  • Youth engagement

  • Crisis Deescalation

Timeline

Crisis Counselor Intern

Lines For Life
12.2023 - Current

Seasonal Sales Associate

H&M Retail Store
05.2023 - 07.2023

Crisis Counselor Volunteer

Crisis Text Line
02.2023 - Current

Cleaner

Peak Performance Home Services
06.2022 - 08.2022

Student Assistant Volunteer

Dessie F Evans Elementary School
03.2021 - 06.2021

Bachelor of Arts - Psychology & Philosophy Minor

University of Portland

High School Diploma -

Rogers High School

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Jade Cruz