Jade Davila
Syracuse,New York
Summary
Experienced and detail-oriented professional with a strong background in customer service, communication, and administrative tasks. Demonstrated success in efficiently scheduling appointments, addressing inquiries, and resolving issues. Proficient in utilizing the Microsoft Office Suite and CRM software to streamline operations. Quick learner with the ability to adapt to new systems and processes seamlessly. Fluent in both Spanish and English, enabling effective communication with diverse clientele.
Overview
5
5
years of professional experience
Work History
Law Assistant
Hiscock Legal Aid Society
09.2023 - Current
- Interacted with clients in person or over the phone providing information about their cases
- Processed incoming mail, including sorting out junk mail
- Performed data entry tasks related to client billing records
- Utilized Microsoft Office Suite proficiently when creating documents
- Scheduled meetings with court personnel, attorneys, witnesses, and clients.
Administrative Supervisor
Biscotti Café
05.2019 - Current
- Trained new employees in baking techniques, food safety standards, and customer service skills
- Resolved customer complaints promptly and professionally
- Utilized POS software technology to streamline daily business operations
- Worked closely with the head baker to ensure quality control of finished products
- Handled orders from customers via phone or in-person with accuracy and efficiency.
Human Resources Specialist
Hiscock Legal Aid Society
01.2023 - 09.2023
- Monitored officers’ attendance records for accuracy and consistency within Syracuse Police Department policies
- Provided administrative support to the Human Resources department, including filing, data entry, and record keeping
- Answered phone calls, directed inquiries to appropriate personnel, and responded to requests in a timely manner.
WIC Assistant
Onondaga County
08.2022 - 01.2023
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
- Scheduled and confirmed appointments for clients
- Collected and analyzed financial data to identify eligibility and discrepancies
- Assisted non-English speaking clients with paperwork and forms related to their appointment.
Monitor
City of Syracuse
01.2022 - 08.2022
- Located and retrieved files upon request from authorized users
- Developed strong customer service skills while monitoring and responding to customer inquiries
- Maintained accurate records of invoices, payments, and account statuses.
Election Clerk
Onondaga County Board of Elections
07.2020 - 12.2020
- Utilized strong customer service skills to assist voters in completing their ballots accurately and efficiently
- Organized materials needed at polling places including ballots, signs, instructions, and forms
- Ensured the correct operation of equipment used in the voting process.
Community Service Officer
Syracuse University
01.2020 - 06.2020
- Checked in/out students & visitors on South Campus
- Patrolled premises regularly to maintain order and establish a security presence
- Provided support to police officers by handling non-emergency calls, responding to public inquiries, and issuing parking citations.
Dispatcher
Syracuse University
09.2019 - 12.2019
- Received a high volume of emergency & non-emergency calls
- Monitored driver logs and dispatched appropriate team members
- Entered accurate information into the database.
Education
Bachelor of Human Services -
Bryant & Stratton College
Syracuse, NY08.2024
Associate in Criminal Justice -
Onondaga Community College
Syracuse, NY05.2016
High School Diploma -
Anthony A. Henninger High School
Syracuse, NY06.2014
Skills
- Microsoft Office Suite
- CRM Software
- Data Entry Expertise
- Teamwork and Collaboration
- Outbound Calling
- Bilingual: Spanish and English
- Client Communication
- Document Review
References
Available upon request
Languages
Spanish
Limited Working
Timeline
Law Assistant
Hiscock Legal Aid Society
09.2023 - Current
Human Resources Specialist
Hiscock Legal Aid Society
01.2023 - 09.2023
WIC Assistant
Onondaga County
08.2022 - 01.2023
Monitor
City of Syracuse
01.2022 - 08.2022
Election Clerk
Onondaga County Board of Elections
07.2020 - 12.2020
Community Service Officer
Syracuse University
01.2020 - 06.2020
Dispatcher
Syracuse University
09.2019 - 12.2019
Administrative Supervisor
Biscotti Café
05.2019 - Current
Bachelor of Human Services -
Bryant & Stratton College
Associate in Criminal Justice -
Onondaga Community College
High School Diploma -
Anthony A. Henninger High School
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